2014-06-08T06:27:00Z

When evaluating Business Process Management, what aspect do you think is the most important to look for?

Ariel Lindenfeld - PeerSpot reviewer
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46 Answers

Kseniia Gravis - PeerSpot reviewer
User
Top 5
2023-10-09T14:35:49Z
Oct 9, 2023

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FlorianFlower - PeerSpot reviewer
Vendor
2023-02-20T09:30:47Z
Feb 20, 2023

When evaluating Business Process Management (BPM), there are several aspects that are important to consider. However, in my opinion, the most important aspect to look for is the ability of the BPM solution to align with the strategic objectives of the organization.


The primary goal of BPM is to improve the efficiency and effectiveness of business processes, which in turn helps the organization achieve its goals and objectives. Therefore, it is important to look for a BPM solution that is aligned with the strategic objectives of the organization.


To ensure alignment, it is important to consider the following aspects: Identify and prioritize key processes: The BPM solution should help identify and prioritize key processes that are critical to achieving the organization's strategic objectives.



  1. Measure and monitor performance: The BPM solution should provide metrics and tools for measuring and monitoring the performance of these key processes. This helps the organization identify areas for improvement and track progress toward achieving its goals.

  2. Flexibility and scalability: The BPM solution should be flexible and scalable enough to accommodate changes in the organization's goals and processes over time.

  3. User-friendly: The BPM solution should be user-friendly and accessible to all employees involved in the process. This helps ensure that everyone is on the same page and can contribute to process improvement.

  4. Integration: The BPM solution should be integrated with other enterprise systems to facilitate collaboration and data sharing across the organization.

HP
Real User
2022-08-10T02:57:56Z
Aug 10, 2022


  1. Identify and define your goals.

  2. Identify the process to be analyzed.

  3. Collect information.

  4. Map out the process.

  5. Analyze the process.

  6. Identify the potential for business process improvement.

Real User
2022-06-01T18:48:56Z
Jun 1, 2022

We are in a very fast environment. We must review and be able to continuously review, easily implement, and maintain. 


Keep it simple.

it_user209499 - PeerSpot reviewer
Real User
2019-05-01T17:08:07Z
May 1, 2019

If you are looking for a BPM tool really you need to understand your actual intended goal. Most BPM providers do not actually focus on the Process, which is interesting since it is quite literally at the heart of what BPM is. Unfortunately, analyst groups like Gartner & Forrester have muddied the waters by shifting to classifying only big data automation engines as BPM. A true BPM will help you identify, capture, analyze, and improve your process, not just automate them. It will also be easy to use for the general population and scalable, allowing you to expand and grow as your process maturity improves.

The below link provides a freef BPM requirements guide and RFP document in a spreadsheet format that you can score based on your goals, then grade vendors ability to meet those objectives.

https://bit.ly/2VGRA5x

JK
Consultant
2018-10-26T09:29:20Z
Oct 26, 2018

The first critical criteria for us is an ease of use by both business users and administrators. The second while not less important is scalability and ease of integration with other systems in our company for data exchange.

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2021-09-24T05:04:21Z
Sep 24, 2021

There is no straightforward answer to this as the question is too general. 


There are many areas in BPM to focus on... tool, framework, practice, industry, lifecycle, implementation, adoption, etc. 


However, the most important to look for is to answer the question "How is BPM today?" which basically touches all the aspects.  

EZ
Real User
2019-04-04T00:56:36Z
Apr 4, 2019

For me the best BPM Solution has to offer value to business no problems, just like spread sheets, email do, it should achive what it promises, Process Management, what management means nowadays is the continous evolution of BPM, keep it simple.

it_user882744 - PeerSpot reviewer
Real User
2018-06-04T12:12:16Z
Jun 4, 2018

Ease of tweaking business processes , so that users could easily optimize without coding and breaking stride.

it_user842139 - PeerSpot reviewer
Real User
2018-03-21T13:55:56Z
Mar 21, 2018

ability to easily implement/maintain and monitor the tool on an ongoing basis

it_user78465 - PeerSpot reviewer
Consultant
2015-12-14T17:38:33Z
Dec 14, 2015

I agree, Rodrigo

We chose iDatix for a lot of other reasons, but the clincher is that it uses Sequel as its back end which allows us to connect it to our ERP (Sage), our BI (IBI), and several other of our Sequel-focused business critical solutions.

it_user183867 - PeerSpot reviewer
Real User
2015-01-20T23:06:34Z
Jan 20, 2015

If assuming the criteria relates to the actual process (BPM), the most import criteria would include ensuring the documented process supports the goals/objectives of the organization, successful pass compliance testing, and bring increased functionality to the organization.

If assuming the criteria relates to applications/systems to automate BPM, the most important criteria would include ability to expand with the organization's growth, provides appropriate Dashboards/Reporting for multiple levels of administration within the organization, and shows a return on investment within a satisfactory time-frame.

it_user1067847 - PeerSpot reviewer
Real User
2019-04-17T07:06:12Z
Apr 17, 2019

i would really consider no tolerance since customer are very first who will be impacted for a small disturbance. Even if we change the BPM it should not effect development and integration with other system

JY
Real User
2019-01-21T01:37:53Z
Jan 21, 2019

In any context, what I consider fundamental is that the system presents high fault tolerance, redundancy scheme, integration with other platforms and assisted support

LS
Real User
2018-06-08T13:13:00Z
Jun 8, 2018

It is expected to make my job go smoothly and quicker, so my list of must-haves looks like this: intuitive interface with drag and drop tools, advances notification settings, collaboration options. For cloud solution check for high performance even in case of a users load.

User
2018-02-01T14:05:19Z
Feb 1, 2018

there are two things, which restrain the wide use of process management solutions:
- the diversity of supported models: BPM, CM and PM in one box is the must
- minimal labor to put together the whole thing; the least need for programming dramatically reduce product value for business

it_user800574 - PeerSpot reviewer
Vendor
2018-01-11T18:45:22Z
Jan 11, 2018

Scalability

it_user785670 - PeerSpot reviewer
Consultant
2017-12-08T15:34:01Z
Dec 8, 2017

The functionality and the flexibility to adequate to the request of the company, and also the soport that the implementor give us

it_user781548 - PeerSpot reviewer
Consultant
2017-11-30T01:49:03Z
Nov 30, 2017

In BPM the most important thing is the Customer experience, using an outside-in vision of our processes.

Alex Fisher - PeerSpot reviewer
User
2017-08-15T07:21:37Z
Aug 15, 2017

Ease of integration with other systems, Customer Experience, and flexibility. Although none of this will work if the solution is badly implemented, so quality implementation is a must, whether it is done by the vendor or by your team. Here is an article that might be useful to prepare for implementation of BPM https://goo.gl/MQABJq

it_user619995 - PeerSpot reviewer
Real User
2017-03-06T06:59:56Z
Mar 6, 2017

Besides the basic elements of the budget, the type of BPM software and the company size, it is also critical to see if these 10 features ( https://goo.gl/A3Q8z8 ) are available in the BPM software. Without these features, you'd be making ducks and drakes of your money and time. Well, with that being the quintessential guide to choosing the right BPM software, you must know that the success of any BPM software is closely associated with its implementation. So, to complement the feature list, I'd also recommend you to take a look at the 10-point BPM checklist ( https://goo.gl/e66iXy ), that'd help you in making an informed decision. Hope this helps.

it_user428562 - PeerSpot reviewer
Real User
2016-04-20T16:58:09Z
Apr 20, 2016

I would rate a BPM suite based on the following capabilities.

• Availability of designer studio
• Mechanism to capture Business Requirements
• Data Types and Data modelling
• Inheritance
• Specialization
• Versioning
• Reusability
• User experience standards
• Portals for end users and supervisors
• Reporting / Analytics / Business Monitoring
• Decision/ declarative capabilities
• Integration with external systems and Content managers
• Case management
• Cloud Capabilities
• Mobile application building Capabilities
• Social collaboration
• Task management
• Process Simulation
• Process and Data Governance
• Big Data Analytics
• Administration & Security
• Working with database
• Performance tools
• Caching
• Industry specific Solution frameworks
• Automation
• Debugging / Troubleshooting
• Correspondence
• Configurations
• Data Handler / Serialization
• Compatibility with other BPM and ERP systems
• BPMN and BPEL capabilities

Vendor
2015-12-14T17:46:17Z
Dec 14, 2015

Yes endeed John Becker, but I would like to know if Oracle BPM and Aura Portal have this key features or which of them is the best for. Some can help me about my query?

Vendor
2015-12-14T17:23:04Z
Dec 14, 2015

The most important is the ability to integrate with other systems such as SAP, EBS, EAM, CRM, another important aspect is flexibility in modeling business processes transversely to all areas of a company. Possessing a logical modeling and embedded programming and who are within the BPM libreries.

Vendor
2015-10-09T22:00:35Z
Oct 9, 2015

Easy to manage the process, good reporting and efficient.

it_user325245 - PeerSpot reviewer
Vendor
2015-10-08T20:27:55Z
Oct 8, 2015

Smooth integration with current solutions, easy interface with outside users.

it_user320367 - PeerSpot reviewer
Consultant
2015-09-29T15:54:05Z
Sep 29, 2015

BPM Tool(s) often present themselves as "one shop" fits all. My preference would be a "set" of BPM solutions, each having "out of the box" - relevant framework for the type of Business (or Department) specialty. On top of these "departmental" BPM (sub systems), I would layer the "Enterprise BPM - BUS" - which allows the integration & communication between these, when a Process crosses Departmental Lines. Two examples: NeoNatal / Pediatric Hospital department BMP is significantly different from its Physician Credentialing BPM. However, bridging the information for a Physician's performance & cases (Pediatrics) to its JACHO credentialing repository is where the "Over-Arching, Enterprise BPM" comes into play. Similarly - Group Underwriting (Health Insurance) BPM is different from the Business Process of Settling ACA 820 & 834 data synchronization issues. And yet, the ability to track an ACA member and identify him/her as a prior Group member is of value. Call my approached - the Federated BPM made up of "loosely coupled" BPM nich solutions. Regards Zev Lavon MBA; Ph.D; - Visionary Strategist

it_user311922 - PeerSpot reviewer
Vendor
2015-09-15T06:31:37Z
Sep 15, 2015

Integration with legacy systems, flexibility to expand as the company grows and customer experience.

Vendor
2015-08-29T02:38:23Z
Aug 29, 2015

It is too early in my research for me to know.

it_user294507 - PeerSpot reviewer
Vendor
2015-08-19T00:21:12Z
Aug 19, 2015

Agility, flexibility and easy integration with another products

it_user268518 - PeerSpot reviewer
Vendor
2015-07-08T18:17:17Z
Jul 8, 2015

Easy integration with legacy systems

it_user264435 - PeerSpot reviewer
Vendor
2015-06-30T09:01:04Z
Jun 30, 2015

Flexi in terms of Process Design & Development.
Easy to Integrate with legacy systems.
Features like Complex rule engine, social collaboration, Analytic, BI and BAM to be available

Vendor
2015-06-24T14:51:47Z
Jun 24, 2015

Customer Experience and easy integration with legacy

it_user246246 - PeerSpot reviewer
Vendor
2015-05-28T15:25:24Z
May 28, 2015

Seamless integration with other systems whether internal or external.

it_user216504 - PeerSpot reviewer
Vendor
2015-03-31T11:47:30Z
Mar 31, 2015

Agility, flexibility and degrees of freedom to non IT users ("citizens developers")

Vendor
2015-03-20T12:25:03Z
Mar 20, 2015

Ease of development and integration with other systems.

it_user194226 - PeerSpot reviewer
Vendor
2015-02-13T14:55:07Z
Feb 13, 2015

A consistent and thoughtful look at the process looking for refinements and tracking the refinement to make sure over time that changes can be reviewed and tested again.

Vendor
2015-02-08T18:57:55Z
Feb 8, 2015

The process it actually follows and how does it increases the performance and ease the processes involed.

it_user190350 - PeerSpot reviewer
Vendor
2015-02-05T09:03:43Z
Feb 5, 2015

Smoothly integration with multiple cloud solutions.
Runs on an a cloud as an SAAS.

it_user189603 - PeerSpot reviewer
Vendor
2015-02-03T22:36:15Z
Feb 3, 2015

To make my job go smoothly and quicker than in the past. Saving time is saving money.

it_user185163 - PeerSpot reviewer
Vendor
2015-01-23T11:12:18Z
Jan 23, 2015

Alligning each individual to a specific tast and the control of JDI walls. I would also make sure to document each individual performance, career development planning to analyse decision.

it_user78465 - PeerSpot reviewer
Consultant
2015-01-21T22:22:32Z
Jan 21, 2015

I will assume you mean BPM tools, systems or solutions in your question, rather than referring to the vast discipline of Business Process Management.

The first critical criteria for us in selecting our BPM system is that the system be able to easily and automatically connect/integrate with our other data generating systems, like ERP, HRIS, SCADA, BI, Project Management, etc. via a compatible sequel back end interface.

After that first step, end user experience is key, along with functionality, price, and intuitiveness of use for all levels of users.

For those reasons, we chose iDatix as our select BPM solution.

Vendor
2015-01-15T19:24:11Z
Jan 15, 2015

Flexibility

it_user148749 - PeerSpot reviewer
Vendor
2014-08-25T14:51:34Z
Aug 25, 2014

Ease of development and integration with other systems.

it_user137892 - PeerSpot reviewer
Vendor
2014-07-01T20:04:03Z
Jul 1, 2014

In BPM the most important thing is the Custumer Xperience, using a outside-in vision of our processes.

Vendor
2014-06-18T02:06:54Z
Jun 18, 2014

Richness of Visual IDE for BPM Process Design/Edit/Integration and Advanced Standards Compliance

Business Process Management (BPM)
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