We performed a comparison between Oracle CRM, Salesforce Sales Cloud, and Siebel CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."The forecasting reporting section was the most useful."
"Oracle CRM is a stable solution."
"Oracle CRM integrates seamlessly because it's an end-to-end solution."
"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"It has a wide variety of use cases."
"It is a stable solution."
"Oracle CRM helped us better understand the customer journey."
"For the most part, the solution is straightforward."
"Salesforce Sales Cloud is very user-friendly, and simple to create dashboards and extract the reports. Additionally, it integrates well with other applications."
"It is a very stable solution."
"I like that Salesforce is ERP agnostic. In the past and at different companies, I have implemented new or replacement ERPs. It's best in class. I like that it's a SaaS. I like that it can work on any device—any Windows, Android, or Apple device."
"It is a one-stop shop for running anything related to sales. You can do a lot of things."
"The performance is good, and it is easy to use."
"The tracking and monitoring of daily activities within each account is the most valuable aspect of Salesforce Sales Cloud. It allows for staying informed about ongoing activities, ensuring comprehensive visibility into the progress made within each account on a regular basis. Additionally, the plugins that are available, such as ZoolInfo are useful."
"Contact records are most valuable."
"The most beneficial aspect of Salesforce Sales Cloud is my development life cycle will have been shortened."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."
"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."
"The flexibility is very good."
"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."
"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."
"The solution is scalable."
"Siebel CRM is the number one CRM product in the world."
"Customization is an area in the solution that takes too much time. So, it needs to be improved."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"The user interface and performance could be better."
"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."
"The product is complicated to use for new users."
"Though Oracle CRM's support has a good reaction time, it needs to be better."
"This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable."
"Oracle CRM can improve integration and performance."
"The areas revolving around archiving and backup in Salesforce Sales Cloud are not as advanced as some of the other solutions in the market."
"Its licensing can be improved to accommodate small companies. They provide a certain number of licenses in a set or batch, and you have to buy the set. For example, if they have 20 licenses in a set, you have to get the whole set, even if you need just three licenses, which could be a barrier for small companies. There is no option to buy fewer licenses. So, small companies have to go for a smaller CRM, such as HubSpot."
"It would be nice if they had an ERP offering or a firm strategic partnership with a best-in-class ERP. So rather than say they're just ERP agnostic, you would pick whichever ERP you want, which is very generic. I think it would have a lot of merit if they partnered strategically with a best-in-class trusted ERP platform or acquired an ERP platform."
"Compared to other CRM solutions, Salesforce is expensive. It is more affordable for enterprise users than for small businesses."
"The solution's design could be improved."
"The deployment of data from the development environment to production is also a weaker point because their solution is not powerful."
"The scalability could improve by a small amount."
"I would like to see a more affordable licensing model."
"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."
"It is difficult to set up."
"The user interface, mobile application, and support could be improved."
"The tool took a lot of time to deploy."
"The documentation needs to be improved."
"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."