We performed a comparison between Microsoft Dynamics CRM, Oracle CRM, and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
"The support is brilliant. All OEMs are pretty helpful."
"The solution's return on investment is worth it."
"Microsoft Dynamics CRM is a stable solution."
"Right now we're using the financial features, and we haven't tried the inventory. It's useful more on the financial side."
"The most useful feature that this solution provides is the ability to make dashboards for the business easily as our company is managed using KPIs and metrics."
"The Outlook calendar has been very helpful for us."
"The way it effectively works with the array of other Microsoft tools, such as Azure, is valuable. It works very well with the use of data linking and things like that. Overall, it is a great overall tool to have an effective understanding of the transactional background of each of our customers."
"Microsoft Dynamics CRM has the same features as Salesforce CRM, but what I like about the solution is that it's customizable. It's also one of the top-rated CRMs in the market. I also like that the coverage system of Microsoft Dynamics CRM is very, very broad, which means you can do a lot with it versus what you can do with Salesforce CRM."
"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."
"Oracle CRM's best feature is its ability to customize as per specific organization's requirements."
"Oracle CRM integrates seamlessly because it's an end-to-end solution."
"We are most comfortable with the user interface that Oracle CRM has, it is very good."
"We are able to take back control of our client sales information and analyze it for the future to improve."
"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"It is very simple."
"Technical support is very fast. It's customer friendly."
"You can adapt Salesforce for all customer needs."
"The most valuable features of Salesforce Sales Cloud are code hub management and sale opportunity management."
"Salesforce Sales Cloud is very reliable and provides good stability and security."
"CRM solution that performs well. It's multifeatured, so you can use it for different activities such as managing opportunities, managing revenue, reviewing leads, etc."
"We can also customize Salesforce Sales Cloud to our customer's company requirements. As for your demand, you can customize it. There are so many configurations we can do with the application. There is a lot of functionality that you can implement. It's an easy-to-use, user-friendly, and secure platform."
"The most beneficial aspect of Salesforce Sales Cloud is my development life cycle will have been shortened."
"The most valuable feature of Salesforce Sales Cloud is for teams the ability to do marketing on our page and to manage their marketing leads. You are able to close a deal and do the renewal. For the life cycle management for customer management, we use Salesforce Sales Cloud. The performance of the solution is good."
"The most valuable features of Salesforce Sales Cloud are increased productivity and business accuracy."
"The solution should improve the user experience in the process of creating and activating offers."
"The mobile side of the product doesn't look that great right now."
"Technical support could be faster and more responsive."
"The UI could definitely be improved."
"Microsoft Dynamics CRM could improve by being more user-friendly."
"The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments."
"Microsoft Dynamics CRM could improve by being more user-friendly and having a better design. I have used Service Desk and it is not user-friendly but this solution is worse. The graphical interface is not intuitive, you need someone to guide you or you will have difficulties navigating around to find the file you need. The data we are normally dealing with is boring enough and the interface could be more attractive and more exciting. The tabs and arrangement could be done better to be more user-friendly. Microsoft Excel, PowerPoint, and Word are fine and Microsoft should extend their user-friendliness and intuitiveness to Microsoft Dynamics."
"I am happy with it. If anything, its interface could be improved."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"The product is complicated to use for new users."
"The data visualization should be better in Oracle CRM."
"The performance could be better."
"The licensing is expensive."
"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."
"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."
"Oracle CRM can improve integration and performance."
"The areas revolving around archiving and backup in Salesforce Sales Cloud are not as advanced as some of the other solutions in the market."
"The licensing price could be cheaper."
"It could have a more user-friendly interface."
"The solution's design could be improved."
"Salesforce Sales Cloud is not as simple to use as Zoho. It requires some level of expertise before you can use it. However, you can easily learn how to use the solution as you go along."
"Salesforce is a powerful tool and you need specialists to create or to develop new functionalities. It is a difficult platform to learn to manage and you need years to know the whole product."
"Sometimes they refresh the production environment, which can be a bit of a challenge."
"I would like to see a more affordable licensing model."
