We performed a comparison between Microsoft Dynamics CRM, Oracle CRM, and SAP CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."Dynamics is easy to use. There are several fields I can filter."
"The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365."
"When you have a vanilla, straightforward version, it is easy to use."
"Microsoft Dynamics CRM has a very nice UI, and is very easy to use. It's easy to install, has a lot of features, and provides good technical support."
"The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports."
"Integration with other Microsoft tools is a good feature of Microsoft Dynamics CRM."
"The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users."
"Microsoft Dynamics CRM brings the most value in terms of its ease of implementation."
"The solution is scalable."
"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."
"Oracle CRM helped us better understand the customer journey."
"We are able to take back control of our client sales information and analyze it for the future to improve."
"It's very easy to find any customer-related data."
"Oracle CRM integrates seamlessly because it's an end-to-end solution."
"It is a stable solution."
"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."
"From the bank perspective, it's user-friendly and simple to develop something specific for a certain customer. It allows customization for individual customers rather than applying a one-size-fits-all approach."
"Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment."
"SAP CRM integrates well with SAP ERP which is useful."
"One of the main things is that the reports are very customizable. It is very easy and user-friendly to customize the reports the way the user wants. They can see the reports as per their expectations and change them accordingly."
"We use SAP CRM for customer service improvement. The main idea is to make sure our team has the right information when talking to customers. This helps them process things like price approvals for quotes faster. The goal is to make the product more efficient, and faster, and, in the end, provide better customer service."
"The most important factor for recommending SAP CRM is its integration with the core SAP platform. Globally, most enterprises are using SAP as an ERP platform to manage their key business functions. SAP CRM has out-of-the-box integration with the core SAP platform. You can integrate your pre-sales and post-sales into the single platform on the SAP CRM very easily, and you can extend that CRM to your customers who can actually see what is happening to their orders—such as whether it is dispatched or not dispatched or at what stage it is—simply by logging onto the CRM platform."
"The primary use case for us is lead creation and data management."
"I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in decision-making. I use this to understand where to improve, which in-turn, helps generate sales."
"The solution could improve by having better integration documentation."
"The overall price of Microsoft Dynamics CRM could improve."
"The options for customizing Microsoft Dynamics CRM are very limited or highly complex."
"Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out."
"I have contacted support. They are able to help but not in the right amount of time. I have had a horrible experience."
"Dynamics could perform a little better, and it would be nice to save the filters I use frequently, so I don't need to do the same thing every day."
"My company's biggest challenge with Microsoft Dynamics CRM is wanting to market solely to leads without having to create a contact and link the contact to the lead. From a marketing standpoint, there's room for improvement in the lead process of Microsoft Dynamics CRM."
"The product is very old."
"The user interface and performance could be better."
"Oracle CRM can improve integration and performance."
"The cost can be a bit more expensive compared to other options."
"It’s complex to customize the tool."
"The initial setup is complex, it could be improved to be more simplified."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"The performance could be better."
"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."
"The B2C features of SAP are strong, but they are not very known to the public and companies. They must make it more known for B2C applications or B2C use cases."
"The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects."
"SAP must provide a demo system for the customers."
"SAP CRM could improve by making the solution more current, it is out of date. There are no more updates for SAP CRM."
"We would like the coding system within this solution to be more straightforward when carrying out general entry tasks."
"Improvement is needed for SAP CRM's integration with Microsoft Teams and Outlook Its integration with Microsoft collaboration software, including Teams, Outlook, and SharePoint, is not very good. There are issues with synchronization between appointments in CRM and Outlook, as well as challenges with managing contacts, which creates problems."
"In terms of visibility of the data, there's a very limited set that we have access to and sometimes it's very difficult and not user-friendly to analyze from front end to back end. It's the biggest challenge, even if I'm working with an organization where we've implemented SAP."
"Our users are using it primarily from their laptop browser and very few are using it on their mobile because the mobile is not that user-friendly."