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Amdocs CRM vs Oracle CRM vs Salesforce Sales Cloud comparison

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Amdocs Logo

Amdocs CRM

651 views|337 comparisons
Oracle Logo

Oracle CRM

Read 31 Oracle CRM reviews
1,956 views|1,503 comparisons
90% willing to recommend
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Salesforce Sales Cloud

Read 94 Salesforce Sales Cloud reviews
5,605 views|2,699 comparisons
92% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between Amdocs CRM, Oracle CRM, and Salesforce Sales Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
To learn more, read our detailed CRM Report (Updated: March 2024).
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768,246 professionals have used our research since 2012.
Featured Review
Use Amdocs CRM?
ManassehAfoh
Helps to understand customer journey better
Oracle CRM helped us better understand the customer journey.
Isidro Sada
Powerful sales tool and CRM used for lead tracking and opportunity management
Salesforce highlights what are we selling in different regions and which regions or areas offer opportunities. We are able to view sales by month,... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "It is not cheap. It is more suitable for big companies."
  • "We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."
  • "We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."
  • "There are licenses needed to use this solution and they are managed by our product team."
  • "Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."
  • "The licensing is on a yearly basis."
  • "The cost of a license with support is slightly higher than a regular license."
  • "The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

    • More Oracle CRM Pricing and Cost Advice →

  • "The subscription is on a monthly basis."
  • "The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."
  • "It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."
  • "I have found Salesforce Sales Cloud to be expensive. However, it is the number one CRM solution in the world. It is worth the money."
  • "The main thing is it is costly. Salesforce it is not cheap, it's costly. Some of our customers say it is a costly solution. So, we have lost some sale opportunities regarding the high price. This is the main thing that we are facing. It is sales per user and the user price is about $150 per month, per user for the Enterprise Edition. The other edition is less than this, but it is costly. A company that has 70 or 80 users would pay more than $8,000 USD yearly because it is cloud based."
  • "My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."
  • "Implementation and add-ons may be additional costs."
  • "Being license based, the license varies by type. The pricing is considered average."

    • More Salesforce Sales Cloud Pricing and Cost Advice →

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    Questions from the Community
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    Earn 20 points

    What do you like most about Oracle CRM?
    Top Answer:It is a stable solution.
    Read all 19 answers   →
    What is your experience regarding pricing and costs for Oracle CRM?
    Top Answer:The product’s pricing is very high. I rate the pricing an eight out of ten.
    Read all 15 answers   →
    What needs improvement with Oracle CRM?
    Top Answer:Improvements are required around the microservices offered by the product. Improvements are needed in the new kind of… more »
    Read all 18 answers   →
    What do you like most about Salesforce Sales Cloud?
    Top Answer:The most valuable features of Salesforce Sales Cloud are increased productivity and business accuracy.
    Read all 57 answers   →
    What needs improvement with Salesforce Sales Cloud?
    Top Answer:The solution's design could be improved.
    Read all 56 answers   →
    What is your primary use case for Salesforce Sales Cloud?
    Top Answer:We use the solution for CRM and to monitor customers, projects, and sales. We are using Salesforce Sales Cloud as a… more »
    Read all 56 answers   →
    Ranking
    39th
    out of 169 in CRM
    Views
    651
    Comparisons
    337
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    7th
    out of 169 in CRM
    Views
    1,956
    Comparisons
    1,503
    Reviews
    17
    Average Words per Review
    352
    Rating
    7.8
    3rd
    out of 169 in CRM
    Views
    5,605
    Comparisons
    2,699
    Reviews
    18
    Average Words per Review
    337
    Rating
    8.0
    Comparisons
    Also Known As
    Market2Lead
    Sales Cloud, SFDC, Salesforce
    Learn More
    Amdocs
    Oracle
    Salesforce
    Video Not Available
    Overview
    Information Not Available

    On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

    Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

    Sample Customers
    Cricket Wireless, Defense Telematica Organization, Enel, Fastweb, Kcell, Movicel, Vodafone Romania, Zon Multimedia, TIM Brasil, Telenor Serbia
    Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology
    Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm11%
    University9%
    Retailer8%
    REVIEWERS
    Comms Service Provider20%
    Government20%
    Manufacturing Company13%
    Financial Services Firm13%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Financial Services Firm11%
    Government8%
    University8%
    REVIEWERS
    Computer Software Company30%
    Comms Service Provider9%
    Financial Services Firm7%
    Non Tech Company7%
    VISITORS READING REVIEWS
    Educational Organization69%
    Computer Software Company5%
    Financial Services Firm4%
    Manufacturing Company2%
    Company Size
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise13%
    Large Enterprise69%
    REVIEWERS
    Small Business39%
    Midsize Enterprise6%
    Large Enterprise55%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise13%
    Large Enterprise65%
    REVIEWERS
    Small Business46%
    Midsize Enterprise19%
    Large Enterprise34%
    VISITORS READING REVIEWS
    Small Business7%
    Midsize Enterprise72%
    Large Enterprise21%
    Buyer's Guide
    CRM
    March 2024
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    768,246 professionals have used our research since 2012.