We performed a comparison between Oracle CRM, Oracle Fusion Service, and Pipedrive based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."The most important feature is the ability to assign a plan using the manual close function."
"Oracle CRM integrates seamlessly because it's an end-to-end solution."
"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"Oracle CRM helped us better understand the customer journey."
"It's very easy to find any customer-related data."
"CRM's performance is good, we've never faced any issues with it."
"The forecasting reporting section was the most useful."
"The reporting features are valuable."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"Everything is managed by Oracle, so they have security in place."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"The product's most valuable feature is an efficient fusion of finance and HR modules."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"The solution changes the way clients work to make it easier and faster."
"Stable and scalable with good technical support."
"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."
"It's very flexible and we can really fit it into our business model."
"The usability of the solution is its valuable feature."
"The initial setup is straightforward."
"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."
"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process."
"The solution is pretty easy to use and intuitive."
"The most valuable feature is the ability to create timelines and custom fields."
"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."
"Oracle CRM can improve integration and performance."
"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."
"The licensing is expensive."
"An improvement would be to lower the price of the license."
"The cost can be a bit more expensive compared to other options."
"It’s complex to customize the tool."
"Customization is an area in the solution that takes too much time. So, it needs to be improved."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"The UI experience needs refinement to enhance user-friendliness."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"The solution’s reporting could be improved."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."
"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."
"The automation process is challenging."
"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."
"Reporting capabilities of the solution could be improved."
"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."
"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."
"The platform could be even more robust."