Oracle CRM vs Oracle Fusion Service vs Pipedrive comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Oracle CRM, Oracle Fusion Service, and Pipedrive based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: March 2024).
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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most important feature is the ability to assign a plan using the manual close function.""Oracle CRM integrates seamlessly because it's an end-to-end solution.""The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates.""Oracle CRM helped us better understand the customer journey.""It's very easy to find any customer-related data.""CRM's performance is good, we've never faced any issues with it.""The forecasting reporting section was the most useful.""The reporting features are valuable."

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"Oracle offers a wide range of applications, each capable of delivering significant value to our business.""The most valuable feature of the solution is that a company can maintain all of its HR data without any issues.""Everything is managed by Oracle, so they have security in place.""Oracle's strength lies in swiftly building and deploying enterprise applications globally.""The product's most valuable feature is an efficient fusion of finance and HR modules.""Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice.""The solution changes the way clients work to make it easier and faster.""Stable and scalable with good technical support."

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"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are.""It's very flexible and we can really fit it into our business model.""The usability of the solution is its valuable feature.""The initial setup is straightforward.""Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality.""Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process.""The solution is pretty easy to use and intuitive.""The most valuable feature is the ability to create timelines and custom fields."

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Cons
"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round.""Oracle CRM can improve integration and performance.""The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends.""The licensing is expensive.""An improvement would be to lower the price of the license.""The cost can be a bit more expensive compared to other options.""It’s complex to customize the tool.""Customization is an area in the solution that takes too much time. So, it needs to be improved."

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"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation.""The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan.""We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product.""The UI experience needs refinement to enhance user-friendliness.""There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles.""Oracle changed the means by which users are created in the system. I would like this to be easier to implement.""The solution’s reporting could be improved.""Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."

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"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email.""Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting.""The automation process is challenging.""We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free.""Reporting capabilities of the solution could be improved.""Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle.""In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer.""The platform could be even more robust."

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Pricing and Cost Advice
  • "It is not cheap. It is more suitable for big companies."
  • "We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."
  • "We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."
  • "There are licenses needed to use this solution and they are managed by our product team."
  • "Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."
  • "The licensing is on a yearly basis."
  • "The cost of a license with support is slightly higher than a regular license."
  • "The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."
  • More Oracle CRM Pricing and Cost Advice →

  • "This is definitely an expensive product compared to others on the market."
  • "Licensing fees are on the higher end and I rate them an eight out of ten."
  • "Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."
  • "Oracle Fusion Service is more expensive than Workday."
  • "There are no extra licenses, everything is included in the subscription, and the price is fixed."
  • "The product has average pricing."
  • "Oracle Fusion Service is a cheap and flexible solution."
  • More Oracle Fusion Service Pricing and Cost Advice →

  • "The solution is affordable."
  • "The price of Pipedrive has been reasonable."
  • "Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."
  • "On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."
  • "As of now, the pricing and value are quite good."
  • "We pay $1000 a month for the tool."
  • "The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."
  • "Pipedrive is relatively more affordable than other solutions."
  • More Pipedrive Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The product’s pricing is very high. I rate the pricing an eight out of ten.
    Top Answer:Improvements are required around the microservices offered by the product. Improvements are needed in the new kind of… more »
    Top Answer:The most valuable feature of the solution is that customers can easily understand it.
    Top Answer:The solution’s reporting could be improved.
    Top Answer:I used the solution for general ledger, accounts payable, accounts receivable, and indirect tax. Currently, I am working… more »
    Top Answer: The most valuable feature is the ability to create timelines and custom fields.
    Top Answer:The product is expensive but provides valuable services.
    Top Answer:The platform could be even more robust.
    Ranking
    7th
    out of 167 in CRM
    Views
    1,969
    Comparisons
    1,498
    Reviews
    17
    Average Words per Review
    352
    Rating
    7.8
    8th
    out of 167 in CRM
    Views
    1,501
    Comparisons
    697
    Reviews
    12
    Average Words per Review
    401
    Rating
    8.1
    13th
    out of 167 in CRM
    Views
    1,345
    Comparisons
    338
    Reviews
    8
    Average Words per Review
    533
    Rating
    8.1
    Comparisons
    Also Known As
    Market2Lead
    Oracle Service Cloud, Oracle RightNow
    PipelineDeals
    Learn More
    Overview

    On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

    Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.
    Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.
    Sample Customers
    Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology
    Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
    Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo
    Top Industries
    REVIEWERS
    Comms Service Provider20%
    Government20%
    Manufacturing Company13%
    Financial Services Firm13%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Financial Services Firm10%
    Government8%
    Educational Organization8%
    REVIEWERS
    Marketing Services Firm14%
    Comms Service Provider14%
    Energy/Utilities Company7%
    University7%
    VISITORS READING REVIEWS
    Educational Organization75%
    Financial Services Firm4%
    Computer Software Company3%
    Manufacturing Company2%
    VISITORS READING REVIEWS
    Educational Organization63%
    Computer Software Company7%
    Government4%
    Construction Company3%
    Company Size
    REVIEWERS
    Small Business39%
    Midsize Enterprise6%
    Large Enterprise55%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise14%
    Large Enterprise63%
    REVIEWERS
    Small Business32%
    Midsize Enterprise18%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business7%
    Midsize Enterprise77%
    Large Enterprise17%
    REVIEWERS
    Small Business64%
    Midsize Enterprise9%
    Large Enterprise27%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise66%
    Large Enterprise17%
    Buyer's Guide
    CRM
    March 2024
    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
    765,234 professionals have used our research since 2012.