Oracle E-Business Suite family of Service Applications provides information-driven customer service—service that enables your agents and technicians to meet and exceed customer expectations by empowering them with information that is consistent, accurate, and actionable. Through comprehensive integration of service delivery channels including web-self service, agent-assisted service via the contact center, and field service, Oracle Service provides a single, robust platform for managing service-related information and processes. Oracle's unique approach to customer service positions organizations to drive revenue through up-sell and cross-sell, cut service operating costs, and improve the overall effectiveness of customer service operations.
Oracle Service is part of the Oracle E-Business Suite, integrating with other E-Business Suite applications, including Oracle Sales and Oracle Marketing. Implement one or several application families—or implement the complete Oracle E-Business Suite for the fastest way to high-quality enterprise information.
Oracle EBS upgrades to R12 can be challenging because of the uncertainties involved: identifying system customizations, figuring out what will break during the upgrade, and what needs to be tested; And fixing the code issues introduced by the upgrade is labor intensive. Panaya's Upgrade Automation SaaS maps all the EBS system customizations and shows Oracle customers' IT teams what will break during the R12 upgrade. It also shows them how to fix these issues and tells them exactly what they need to test.
Sample Customers
Dublin Airport Authority
Sascar, Banca Transilvania, UL, Grupo Aerom_xico SAB de CV, Hover Automotive India Pvt. Ltd., Australian Finance Group Ltd., Bausch & Lomb India Pvt. Ltd., Colab Consulting Pty. Ltd.
Grupo Marquise, Embry-Riddle Aeronautical University
