Microsoft Dynamics CRM vs Presence Technology vs Siebel CRM comparison

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Executive Summary

We performed a comparison between Microsoft Dynamics CRM, Presence Technology, and Siebel CRM based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
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Shiraz Shah
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "We have to buy a separate license in order to implement the social listening feature."
  • "It's kind of pricey. It's about $50 or $60 per user."
  • "I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."
  • "There is a license required to use Microsoft Dynamics CRM."
  • "The price of the solution is good but could be cheaper."
  • "We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."
  • "Pricing for this software could be cheaper."
  • "The solution is open source and is free. However, it does require a Dynamics 365 subscription."
  • More Microsoft Dynamics CRM Pricing and Cost Advice →

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  • "Its licensing is yearly."
  • "The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."
  • "This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."
  • "I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."
  • "The product is expensive."
  • More Siebel CRM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
    Top Answer:The solution should improve the user experience in the process of creating and activating offers. Sometimes, the process… more »
    Top Answer:We use Microsoft Dynamics CRM to control sales advancements in our company.
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    Top Answer:Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If… more »
    Top Answer:Siebel has been on the market for the last two decades. It used to be the top solution, but nowadays, you have… more »
    Top Answer:Siebel is a customer relationship management tool. You store customer information, complaints, and opportunities in the… more »
    Ranking
    2nd
    out of 167 in CRM
    Views
    4,572
    Comparisons
    4,283
    Reviews
    38
    Average Words per Review
    408
    Rating
    7.6
    42nd
    out of 167 in CRM
    Views
    207
    Comparisons
    195
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    5th
    out of 167 in CRM
    Views
    3,446
    Comparisons
    2,536
    Reviews
    11
    Average Words per Review
    357
    Rating
    7.9
    Comparisons
    Also Known As
    Dynamics CRM, MS Dynamics CRM
    Siebel Sales
    Learn More
    Presence Technology
    Video Not Available
    Oracle
    Video Not Available
    Overview

    Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

    One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

    In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

    Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

    Presence Technology offers a variety of solutions to improve and invigorate Contact Centers. Presence is proven technology that has been utilized in Contact Centers throughout the world, and provides solutions for the most demanding Contact Center requirements.

    Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities. 

    Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization. 

    Sample Customers
    Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
    Acierto.com, Adarve Corporaci‹n de Servicios, Algar Tecnologia, Alliance RecuperaÊo de Cr_dito, Anšlisis Survey, Arriva Medical, Balearia, BankAtlantic, Bath Fitter, Bayview Financial, BlueLinx, Caja Morelia Valladolid, ContactNova
    Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
    Top Industries
    REVIEWERS
    Computer Software Company29%
    Financial Services Firm19%
    Manufacturing Company10%
    Comms Service Provider6%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Government11%
    Financial Services Firm10%
    Manufacturing Company7%
    No Data Available
    REVIEWERS
    Financial Services Firm27%
    Comms Service Provider27%
    Computer Software Company18%
    Agriculture9%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm13%
    Government11%
    Manufacturing Company9%
    Company Size
    REVIEWERS
    Small Business52%
    Midsize Enterprise28%
    Large Enterprise20%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise16%
    Large Enterprise58%
    No Data Available
    REVIEWERS
    Small Business13%
    Large Enterprise87%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise13%
    Large Enterprise63%
    Buyer's Guide
    CRM
    March 2024
    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
    765,386 professionals have used our research since 2012.