We performed a comparison between BMC TrueSight Operations Management, OPS/MVS Automation Intelligence, and SCOM based on real PeerSpot user reviews.
Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring."The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"It is a very stable product."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"The most valuable features of the solution are alert management, alert generation, and event management."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"It works irrespective of the operating system we’re running."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"The performance of it is beyond exceptional. It is probably one of the best products that I have ever worked with. It is easy to use, comprehensive, and can perform almost any task you need it to."
"The follow-up surprised me. Making sure that I am happy with what I have gone to them on. They will call after I have made changes and verify that I am happy with the changes that I did have to make. If it did not fix the complete problem, they go back over it until I am satisfied."
"Once automatic IPL has been defined, anyone can perform an IPL with very little intervention. We know that all of the components will be started correctly."
"The service has been wonderful. I like the people that I have had to deal with. The process is very straightforward. I call or use the website."
"It's very secure, because it's a legacy application."
"OPS/REXX is valuable because it allows us almost unlimited flexibility in automating our system."
"It's a very stable product. I very much like the SSM stuff in it. The rules engine, it's awesome."
"Valuable features include: SSM, which provides for orderly startup and shutdown; OPSLOG, which enables filtering by message-id, and/or jobname(s); Rules, as OPS/REXX interface streamlines deployment, interfaces easily with JES2 and z/OS."
"This is a product that does more generally than any of the competing solutions."
"The most valuable feature of SCOM is the capability of using classes within your management pack development."
"The most valuable feature is the extensibility, as there are really no limits as to what you can do with it."
"The product’s auto-remediation feature helps with automation."
"The product has helped our organization with in-depth monitoring."
"It is very good at monitoring Microsoft Server."
"It works better than other products I’ve used – namely SolarWinds, which is cumbersome and error prone for web app monitoring. SCOM is not."
"The solution is scalable. If you want to monitor more you have to buy more licenses, but you can add on. We don't plan to increase usage."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"BMC TrueSight Operations Management could improve the reporting."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"The solution's support service could be better."
"The reason sometimes it is not stable, we do not have the expertise to write the script."
"One thing that comes to mind is the MQ interface. The last time we tried to use it, it seemed a little clunky."
"Scalability is zero. It cannot be scaled because of its age."
"The further expansion of the mainframe teamcenter interface. Also, the web services support is something that I am looking into."
"It’s a complex product. The initial installation is easy, but implementing various functions is a constant process."
"Because of its age, it's a little bit difficult to modernize some of the integrations and some of the functions."
"The interfaces to USS, CA UIM could be better. CA Common Services interfaces - namely Zdata Mover, Zmessage Service, Zdatacolletcor - are poorly documented."
"Some of the command sequences are too long."
"They can focus more on cloud monitoring instead of on-premise monitoring. We should be able to monitor cloud-related applications. They can include this feature in the next release. If it is in the cloud, we can have scalability by using Kubernetes. The container is containerized, packaged, and managed using Kubernetes. This feature is not there in SCOM. Going forward, if they can focus on that, it will be great."
"I would like to better be able to monitor Oracle processes."
"There are some negative points about this product. Sometimes, the capabilities of the software don't appear, and you can't directly see the results. You have to wait for a long period to refresh the policy to push it to the software or other patches."
"On-prem network monitoring is something that could be improved drastically."
"The GI is difficult to work with and the reporting servers are also difficult."
"The price could be improved."
"The solution should have more tools for monitoring the cloud engine versus on-premise."
"I would like to see more standard libraries for the market solutions, out of the box, that you don't need to do a lot of work on."
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