BMC TrueSight Operations Management vs DX Unified Infrastructure Management vs IBM Tivoli NetCool OMNIbus comparison

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Executive Summary

We performed a comparison between BMC TrueSight Operations Management, DX Unified Infrastructure Management, and IBM Tivoli NetCool OMNIbus based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring.
To learn more, read our detailed IT Infrastructure Monitoring Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements.""It allows our operations team to have one single application to reference when investigating issues in our environment.""I believe that the ease of use and UI is great""The ability to pull hosts together to show what processes are running, so it can be used for change management.""Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated.""The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down.""The tool is flexible enough to be customized based on customer requirements.""Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."

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"The monitoring of the applications to let our business know when things are performing and that they're up and available.""MultiWAN and Balance service""The ability to monitor any platform. We have Windows, Linux, AIX, and mainframe all being monitored with the same UIM infrastructure.""I recall the initial setup being straightforward.""It provides a comprehensive monitoring solution for our open systems.""It reduced cycles for a lot of quick out-of-the-box functionality. It also allowed us to get away from being stuck in SNMP, VTP V2, based off of agent deployment.""Scalability and flexibility. The product can grow with your infrastructure so you don't have to install other products. Just add components. It's very simple.""It is easy to implement but requires good planning."

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"The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform.""The most valuable feature is the event management capability.""Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment.""It is an easy-to-use solution.""It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool.""The monitoring is the solution's most valuable feature."

More IBM Tivoli NetCool OMNIbus Pros →

Cons
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier.""Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need.""I would really like to see out-of-the-box support for monitoring uninterruptible power supplies.""BMC's online documentation is often incorrect or incomplete.""It would be better if the initial setup and deployment were more straightforward.""In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions.""It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required.""The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."

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"The only challenge that I have with this solution is the reporting part. The users are not really comfortable with the kind of reports they are getting. Sometimes, they want to see reports in their own format. Customizing those reports with Jasper is not very easy. It could be because of the knowledge gap. If you have the knowledge of how Jasper can be configured to suit customer requirements in terms of reporting, it is good. There was a time a customer complained about one issue related to Netflow analysis. Broadcom has a separate model for that, but the customer wanted everything bundled together. It could also have IP management so that I am able to see or analyze IPs so that the IPs that are already in use don't get assigned.""Making a GUI with criteria such as selection by robot/hub/probe etc.""We've had issues with pulling reports.""I would like to see auditability. We've built our own audit functionality to ensure that every CI has the desired model configuration applied to it. And we run that on a daily basis. If that became part of the product, I think it might be a little bit less intensive in terms of resource, because we're doing it with scripts.""We would like to see automatic network topology.""CA UIM needs some improvement with performance reporting (if we compare it to CA eHealth).""We have experienced challenges with finding a mechanism to deploy the agents, but it's only on the first deployment so it's not a big issue.""DX UIM's reporting and customization need to be improved."

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"Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality.""Its technical support team takes longer to reply.""There should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which complicates licensing.""The web portal and typical event controls are a little outdated.""I would like for the next release to be more user-friendly and out of date. The next release should focus on the cloud, AI, and ML technologies.""The cost of the product is quite high. They should work to adjust their pricing models."

More IBM Tivoli NetCool OMNIbus Cons →

Pricing and Cost Advice
  • "Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
  • "The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
  • "Pricing is very high."
  • "We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
  • "Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
  • "It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
  • "There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
  • "The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
  • More BMC TrueSight Operations Management Pricing and Cost Advice →

  • "This product is expensive compared to other vendors (SolarWinds, ManageEngine)."
  • "The product-price ratio is better than other brands such as Fortinet or SonicWall."
  • "The license cost depends on the number of probes and robots."
  • "Reasonable setup cost and licensing prices."
  • "CAD $400,000 annually."
  • "Customers pay for the license and the support."
  • "Pricing for DX Unified Infrastructure Management isn't cheap at all. It's a complex tool, so you have to pay more. No one is happy with a large bill to pay, but if it's a complex product and you designed a complex solution to be monitored, it'll be your fault that you need to buy an expensive product, and that would be implicit in the design of DX Unified Infrastructure Management. Monitoring is just a small part of it. Sometimes you have to pay a significant amount of money for a complex yet very good solution."
  • More DX Unified Infrastructure Management Pricing and Cost Advice →

  • "You have to have the right level of budget to afford this solution."
  • "Its license cost is a little bit more than other solutions. Our customers expect a standard market price that is comparative to other products. For each and every NetCool OMNIbus component, we have to purchase a separate license. These components are not free with the product."
  • "It is a costly solution."
  • More IBM Tivoli NetCool OMNIbus Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The tool is flexible enough to be customized based on customer requirements.
    Top Answer:The product must provide more AI capabilities. AI is already available but must play a deeper role in the solution.
    Top Answer:The feature that we've found to be very helpful is the way the solution categorizes the devices to identify groups… more »
    Top Answer:We have experienced challenges with finding a mechanism to deploy the agents, but it's only on the first deployment so… more »
    Top Answer:I primarily use DX UIM to capture performance data and faults.
    Top Answer:The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of… more »
    Top Answer:The licensing cost is quite expensive. Obviously, then there's the maintenance portion on top of the license cost, and… more »
    Top Answer:Honestly, the solution has a very complicated licensing model. Firstly, there should be an easier-to-understand model… more »
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    8.2
    7th
    out of 20 in Event Monitoring
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    Comparisons
    Also Known As
    ProactiveNet, TrueSight Operations Management
    DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager
    Tivoli NetCool OMNIbus
    Learn More
    Broadcom
    Video Not Available
    Overview

    BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.

    BMC TrueSight Operations Management Features

    BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:

    • TrueSight Smart Reporting
    • Broad monitoring capabilities
    • Hundreds of integrations
    • Event grouping
    • Proactive alerts
    • Incident tickets
    • Cause analysis
    • Automated log analysis

    BMC TrueSight Operations Management Benefits

    Some of the benefits of using BMC TrueSight Operations Management include:

    • Detects performance issues: BMC TrueSight Operations Management helps you detect and address performance abnormalities before they impact your organization.
    • Beneficial for IT teams: Since BMC TrueSight Operations Management automatically learns the behavior of your infrastructure, it is able to alert you when specific behaviors require attention, helping IT departments focus on other pressing priorities.
    • Cost efficient: BMC TrueSight Operations Management will save your company money by eliminating the need to manage thousands of traditional, static thresholds for event generation.
    • Reduces manual tasks: BMC TrueSight Operations Management minimizes the need to manually define, configure, and maintain correlation rules and policies.
    • Fewer false alarms: With BMC TrueSight Operations Management, the number of false alarms and associated incidents decreases drastically.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.

    Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

    A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”

    An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”


    DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.

    Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.

    Tivoli Netcool OMNIbus provides near real-time service assurance for business infrastructure, applications, servers, network devices and protocols, Internet protocols, storage and security devices.
    Sample Customers
    Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
    CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex
    Consolidated Communications, €sterreichische Bundesbahnen (€BB), Capgemini
    Top Industries
    REVIEWERS
    Financial Services Firm32%
    Comms Service Provider21%
    Healthcare Company11%
    Manufacturing Company11%
    VISITORS READING REVIEWS
    Financial Services Firm21%
    Computer Software Company13%
    Government9%
    Manufacturing Company6%
    REVIEWERS
    Financial Services Firm23%
    Healthcare Company12%
    Comms Service Provider12%
    Insurance Company11%
    VISITORS READING REVIEWS
    Manufacturing Company18%
    Computer Software Company13%
    Financial Services Firm11%
    Comms Service Provider6%
    VISITORS READING REVIEWS
    Financial Services Firm29%
    Computer Software Company13%
    Energy/Utilities Company7%
    Manufacturing Company7%
    Company Size
    REVIEWERS
    Small Business40%
    Midsize Enterprise12%
    Large Enterprise48%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise9%
    Large Enterprise76%
    REVIEWERS
    Small Business22%
    Midsize Enterprise16%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise13%
    Large Enterprise65%
    REVIEWERS
    Small Business30%
    Midsize Enterprise30%
    Large Enterprise40%
    VISITORS READING REVIEWS
    Small Business12%
    Midsize Enterprise13%
    Large Enterprise75%
    Buyer's Guide
    IT Infrastructure Monitoring
    March 2024
    Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring. Updated: March 2024.
    765,386 professionals have used our research since 2012.