We performed a comparison between BMC TrueSight Operations Management, Dynatrace, and ManageEngine Applications Manager based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP."
"We can verify uptimes as another source of keeping devices in compliance."
"It is a stable solution."
"I like the event management part."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"The major advantage of the product is estate management."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"We have substantially lowered incidents in our organization."
"The major improvement was the ability to find errors immediately and predict future failures, or when resources reach the maximum capacity."
"It gives complete stats of the user and what they are doing."
"The graphical interface is helpful, as it illustrates things well for anyone who wants to know about the information it provides."
"Easy to install and start using it."
"Dynatrace alerts are based off of deviations from baseline metrics, which it is constantly collecting."
"We had point solutions where we could see different elements of the stack, and Dynatrace ties everything together. Before, we could never get that full-stack monitoring. It also helps us get us the context of the customer experience. What's the business impact of those problems?"
"For cloud, AI has been pretty useful so far when it comes to IT's ability to scale."
"What I like most about ManageEngine Applications Manager is its price point, apart from its technicalities. The solution is cheaper than its competitors. ManageEngine Applications Manager has helpful documentation that makes setting it up straightforward."
"ManageEngine Applications Manager maintains the historical data and it's easy for us to analyze the trends and patterns and fix them accordingly."
"ManageEngine Applications Manager's installation is pretty easy."
"The initial setup was straightforward, without complexity."
"Its price and the flexibility to deploy are the most valuable. Flexibility is very important, and you can scale from very basic to more complex. This solution is a part of a complete suite of management tools. So, it can be integrated with other solutions for monitoring networks, which is very important. You can expand it or interconnect it with many other tools, which is a powerful feature. We have a very good and long relationship with ManageEngine support guys. They provide very good support for us."
"The most valuable feature is the ability to be able to monitor Kubernetes."
"We do not have pricing constraints as an organization, because we do have reservations about ManageEngine being functionally scalable."
"ITSM is a valuable feature, it complies with the requirements in Pakistan."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"The product must provide application or service monitoring features."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"The product must provide more AI capabilities."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"The solution is overly complex."
"There was complexity to AppMon and getting everything set, but more specifically getting the dashboard setup."
"There's no download action for the reports, so if they could add something like that, it would add value for us. We cannot save data for more than seven to 10 days, so it would be better to add a feature for downloading. At least we could store the data and then we could compare for ourselves, where we are starting and where we are and where we are heading. I would have those metrics."
"In AppMon, the performance could be improved. That is the one thing I am most interested in."
"Adding people to alerts has not been very intuitive. That's really my only negative feedback."
"Sometimes we get incidences during the US morning when we are not at the office. If I can get the benefit of a solution, which can alert us and solve itself. It is an automation thing where we do not want to wake up late at night and work on the application."
"I would like to see AppMon also integrated in the Dynatrace portal. There are certain features, which I am not saying are not there in Dynatrace, but I am used to in AppMon."
"I'd like to see more agents ready to be deployed. I know that it's possible to develop integration with Dynatrace API, but in day-to-day operations it's hard to do that kind of customization. So if they had more agents for more platforms and more applications, I think it would be better."
"I would say that this solution's reports are lacking a little bit, and because of this, you have to rely on API to fetch and pull data. I think they could have done a bit of a better job by providing a more user-friendly search from a reporting perspective."
"They could probably rearrange the UI so that it would be easy for people who are new to the Application Manager to configure things."
"The dashboards in the interface need a lot of work."
"I would like the solution to improve the ability to track services."
"Lacks an SIEM solution which can be found in other products."
"The agent often crashes when there is too much load on the application side. If a sudden storm of data comes in, the agent crashes down most of the time."
"An area for improvement in ManageEngine Applications Manager is artificial intelligence. If AI is integrated into the solution, it'll be a piece of cake. Currently, it's all configured manually."
"They can improve the post-processing of the data. AppDynamics has more powerful tools for post-processing or analytics. It has some limitations in more complex environments, but because we are free to use different solutions, we try to find what is best for the customers or the problem we are trying to solve."
"The problem is that implementation requires a significant amount of mapping effort."
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