We performed a comparison between AppDynamics, BMC TrueSight Operations Management, and Dynatrace based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability.
"The real user monitoring helps us evaluate our customers' real experiences, which is valuable as an eCommerce company."
"Applications: This provides us insight into how our applications are performing within our environments and affords us the ability to identify opportunities and make changes to code / environment to effect positive performance lift."
"AppDynamics has been stable."
"AppDynamics is scalable."
"Has helped us to increase customer acquisitions and reduce revenue leakage."
"After a major incident, root cause analysis is conducted and, most of the time, we understand what caused the incident and how it can be prevented from happening again."
"We set up alerts recently so we can fix any issues more quickly in production."
"Before we moved the code to AppDynamics, we had to compare the agile process and also had to make sure that they're following the standards."
"The Event Management is outstanding; still is the most interesting part of the product."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"The most valuable features are ease of deployment, UI, and collected data. Its deployment is really easy. In just a few hours, you can have a very good outcome, and you can see everything, which is very valuable. It collects a good amount of data."
"Metrics for CPU, memory, network, and disk. It provides extensive end-user, application, and infrastructure platform and technology support, including mobile, web browser, Java, .NET, PHP, servers, networks, and mainframe."
"This solution has helped us to improve application performance and reduce issue-impact with faster resolutions."
"It has given us one simple dashboard to monitor all of our servers and web applications."
"This tool enables us to make intelligent, fact-based decisions faster."
"The most valuable feature is the ability to perform synthetic checks for monitoring sites using click paths."
"We had a very quick turnaround, and it solved our problems. We get more insights into what our code is doing, where the bottlenecks are. The tool helps us to find the root cause much faster than other tools in the market. Our team can then work with the engineering team to fix the problems at a much faster rate."
"I find that the AI on offer is useful, as it's good at identifying problems. You do need a bit of customizing, however, even in its sort of vanilla form, it's pretty good at identifying problems and the root causes of those problems and whatnot."
"Sometimes, it is hard to navigate through and find if something is wrong or figure out where an error stemmed from."
"Rolling out version upgrades is a difficult job at times."
"AppDynamics could benefit from greater integration with emerging technologies such as artificial intelligence and machine learning."
"Additional support for NextGen mobile platforms also needs to be high in the roadmap prioritizations"
"There needs to be an option to capture all the sessions for all the users, not just samplings."
"It would help to maybe have a more graphical interface and more user-friendly graphics."
"This solution is expensive."
"AppDynamics is new to the cloud and could improve its cloud services, they are following a monolithic monitoring approach."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"BMC's online documentation is often incorrect or incomplete."
"The product must provide application or service monitoring features."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"The solution could improve its price."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"Every time we spin up an EC2 instance, we have to slap an agent on it and that is more work. So, if it could go agentless, that would be great."
"I also wish there was the ability to do alert filtering before it triggered an alert with PagerDuty/OpsGenie/Slack."
"The new Managed Edition is too complex. I feel like a fish out of water."
"We found it was quite challenging in terms of the learning curve."
"There are some bugs in it. Sometimes things get hung just for second, and you have to refresh something. Also, they aren't necessarily intuitive, but to me, they're just going to get better over time."
"In the next release, I'd like to see more portables included regarding the screens."
"Make it easier to define applications. E.g., provide an API for applications defined by REST services."
"Ability to better identify SDQ script errors would be helpful."
More BMC TrueSight Operations Management Pricing and Cost Advice →
