We performed a comparison between BMC TrueSight Operations Management, Broadcom DX Application Performance Management, and Catchpoint based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."It is very helpful to be able to apply rule-based routing to alerts."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"The most valuable features of the solution are alert management, alert generation, and event management."
"I like the event management part."
"I believe that the ease of use and UI is great"
"We are able to easily and quickly find some of the problems with the applications and coding, and some of the performance problems."
"An application is quite complicated in the environment of a software reliability engineer, because our applications are like a black box. Thanks to CA APM we are able to transform this black box to a gray box by using the transaction trace functionality services. For me it's the most valuable service of the solution."
"Helps the development team to fine-tune and proactively manage the application."
"Cross-VM transaction traces provide a complete "what happened where"."
"It is very useful and helpful with the analysis of historical performance data."
"Proactive snapshots of transactions and all details of a transaction are saved in case of an error."
"Now, we know we have a problem, because there is a primary layer of alerting or metrics monitoring put in place, that is the good part."
"WAS GC monitoring enhanced our application performance and DB SQL performance."
"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."
"The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue."
"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."
"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."
"The most valuable features of Catchpoint are basically the transaction monitors on the API and UI."
"Catchpoint's customer service and support are valuable."
"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."
"Catchpoint provides a great amount of information."
"The pricing could be better."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"BMC's online documentation is often incorrect or incomplete."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"It would be better if the initial setup and deployment were more straightforward."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"The upgrade was complex. The documentation could have been a little bit better, but other than that, it was okay."
"Technical support is slow to respond and also asks redundant questions."
"The interface is getting a little old."
"Our users lag how to identify the root cause with this solution. If they could come up with a more user-friendly version, that would be a good thing, since other vendors currently have better features and more user-friendly products than CA APM."
"It should be easier to install or set everything up. "
"In order for the tool to be successful, at least in our organization, it will need to have more self-serve features for implementation, instrumentation, and then modification of metric data from the APM."
"They need to add support for new frameworks, or at least provide a broader guide/perspectives to add them to monitoring specific agents to retrieve metrics with thresholds as a reference to guide the customer as to where they must go to achieve this."
"Its profiling. The uniqueness instead of me looking at sampling data, I need to know the m-1 event that actually triggered my scenario where that m event caused a catastrophic event, like a ripple effect; I need to know that m-1. What triggered my major event means I need to understand the event that triggered it and before the cause of that event itself."
"There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing."
"It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow."
"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."
"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."
"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."
"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."
"The old user version was better, it was more user-friendly."
"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."
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