We performed a comparison between BMC TrueSight Operations Management, IBM SevOne Network Performance Management (NPM), and SolarWinds NPM based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."I like the event management part."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"It is a very stable product."
"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"The modules and the performance management reports that come with data insights are two of the most valuable features. I also find the reports for Wi-Fi, Netflow, LAN, and WAN for monitoring to be very good."
"It also gives us the closest thing to real-time insight into network performance that we have, with just a 10-second delay. It's very important for us to know the health of the infrastructure very quickly."
"One of the solution's biggest strengths is its capacity management performance, with out-of-the-box reports through NMS, as well as its ability to collect NetFlow-related data from devices. The collection of network performance and flow data is important because we have many critical business applications."
"In 90% of the cases, new devices are plug-and-play, so when a new version comes out then SevOne has support for it out of the box."
"SevOne’s data collection functionality is very good. From a collection point of view, we pull SNMP data, which is simple. It is easy to manipulate the pull in the estate. It is really simple compared to some of the other products that we have used. However, for deferred data, i.e., things that we import or don't pull directly, we tend to have a preplanned integration. So, its Universal Collector is really useful."
"I like the tool’s scalability and real-time reports. Earlier, we struggled to give real-time reports to clients. I also like the tool’s deployment model where we can deploy it either on-premises or in-house. We don’t have to carry the data all over the globe. Also, I am impressed with the tool's flow reporting and Wi-Fi."
"The most valuable feature is the NMS because that's the core of the system. Without the NMS, the other tools aren't that usable."
"Flexible architecture: You can extend the system and its capacity by attaching another cluster pair."
"SolarWinds NPM is a scalable solution since it can handle a huge number of users."
"The most valuable feature is the graphical user interface."
"Technical support is very helpful with our upgrades."
"SolarWinds is reasonably priced."
"The most valuable feature of this solution is the monitoring capabilities."
"Provides a good level of tools and covers essential components."
"We don't have any issues with the stability of SolarWinds NPM."
"SolarWinds NPM provides an overview of network monitoring, extending its capabilities to cover other aspects, such as virtual machines and servers. The platform has features like NetPath, which is particularly beneficial for end-users, offering insights into issues like latency, packet loss, and connectivity problems with routers, switches, or servers."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"More modules for less popular applications and better documentation."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"Deployment requires lots of resources (servers). It has too many consoles."
"The solution is overly complex."
"The product must provide more AI capabilities."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"It would be better if the initial setup and deployment were more straightforward."
"There is no service mode setup in this monitoring tool if you want to snooze alerts for any specific amount of time, to account for any activity change or major incident."
"When I started using it, I tried adding one of the BroadWorks application servers into SevOne... it created thousands and thousands of objects from that one application server and we immediately ran out of license... It would help, when new objects are discovered, if there were a way to categorize those objects and to pick the part of the object you need..."
"One area that requires a little bit of improvement is the topology of visualization and being able to map out connections, end-to-end. It's able to do that, but it's not as impressive as we would like it to be. We would like to understand the different interface types and the connection points better, through the visualization. Heatmaps also need further development."
"SevOne should work with the graphs legend functionality."
"I'm not really sure if this was the software's fault or a server issue, but a couple of years back the disks were failing on our SevOne physical server every month and the server would go down. The secondary server took over from the primary until the disk issue was resolved. That was annoying."
"Their virtualization solution is not compatible with our Kubernetes environment, which is one of the reasons we are ending our relationship with them."
"I would like to see live maps as an added feature. Also, build modules on AI and EML to provide better data insights that would proactively tell us what we should be looking after."
"The user management features need to be improved. It would be nice if we had more granular control, or layers of control, out of the box."
"Fortigate firewalls are one example of a product that we are unable to monitor properly via SolarWinds NPM."
"An area for improvement would be the use of modular licenses, which are not practical for big clients."
"The integration with video apps could be better."
"This solution would benefit from expanding on the capabilities within the API."
"The tool can only monitor up to 1000 instances in a single SolarWinds console. Customers may have over 1000 instances. Hence, it needs to support a minimum of 1500 instances. It should also improve support."
"The price of the solution can be improved."
"I would like to see some enhancement on the reporting side, such as making it a little bit easier to create reports or having a larger assortment of canned reports."
"Better offline license management. I’ve had to get in touch with customer support several times simply to remove an expired license from our NPM servers."
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