We performed a comparison between BMC TrueSight Operations Management, Opsview, and SolarWinds NPM based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"The major advantage of the product is estate management."
"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"It's a good solution. It covers all aspects of monitoring purposes."
"The most valuable feature of Opsview is the ability to clone the services when you're monitoring something out of the test setup."
"I am satisfied with the overall product since it works well…It is a stable solution."
"We use this solution for internal monitoring our own cloud platform because we are a public cloud provider. We also use it for monitoring purposes on behalf of our clients."
"What was very compelling about OpsView was that we could dial out the noise and have meaningful and actionable alerts."
"SolarWinds NPM provides an overview of network monitoring, extending its capabilities to cover other aspects, such as virtual machines and servers. The platform has features like NetPath, which is particularly beneficial for end-users, offering insights into issues like latency, packet loss, and connectivity problems with routers, switches, or servers."
"The people in technical support are very good."
"The ability to customize the views and dashboards is nice. SolarWinds also allows us to access the data via the API. That's probably the feature I liked the most."
"The solution is easy to install and it takes a couple of hours."
"We can proactively fix historical issues, so we won't face those problems in future."
"We have configured multiple alerts for our network devices, including routers and switches, so that we are notified if any interface goes down."
"The product is lightweight in terms of memory use, requiring only 10 megabytes or less."
"You can monitor performance counters effortlessly."
"The UI for the end users could be improved and more flexible than it is now."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"BMC TrueSight Operations Management could improve the reporting."
"More modules for less popular applications and better documentation."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"Maybe the graphical representation can be improved. It can be enhanced for better visualization. It could be a little better. And the graph center can be improved."
"Customized reporting can be improved."
"Pricing and a few certain aspects in the solution needs to be improved."
"In a future release, we would like to have Observ for AI. Any AI and intelligence it can add to the monitoring is obviously beneficial. We would also like to have automated callouts."
"Some of the graphics on Opsview could be improved."
"It would be good to have high security."
"Technical support can be slow to respond."
"Scalability is a bit tricky because it requires more gateways in order to get the performance you may need. It also requires a lot of licensing."
"The SolarWinds notification and alerting configuration could be simplified as it would be easier to find if it was within the NPM web application instead of in a separate client application."
"The solution needs to integrate with additional SDN technologies that are part of the hyper market."
"We are looking to change away from this solution because of the documentation and the solution doesn't have enough integration in our country. The documentation is too weak."
"This product could improve by adding cloud monitoring. I want SolarWinds NPM to do much more integration, and have more involvement in cloud monitoring, like AWS or Google, or Azure. I feel like it requires lots of improvement for cloud monitoring in NPM."
"The aesthetic widgets should be dynamic widgets, so the customization can be even more customizable."
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