We performed a comparison between BMC TrueSight Operations Management, Opsview, and Zabbix based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"The solution has a very good business event manager tool."
"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"The most valuable features of the solution are alert management, alert generation, and event management."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"The most valuable feature of Opsview is the ability to clone the services when you're monitoring something out of the test setup."
"It's a good solution. It covers all aspects of monitoring purposes."
"We use this solution for internal monitoring our own cloud platform because we are a public cloud provider. We also use it for monitoring purposes on behalf of our clients."
"I am satisfied with the overall product since it works well…It is a stable solution."
"What was very compelling about OpsView was that we could dial out the noise and have meaningful and actionable alerts."
"It meets my organizational needs. It's pretty easy to use."
"Dashboard and the customization of the items and triggers are the most valuable features."
"The most valuable features in Zabbix are those that help us overcome bottlenecks in CPU usage, as well as reduce memory delay. I know that we have only reached the tip of the iceberg of what Zabbix's features can do for us, and we have not used all of them yet."
"The solution allows you to configure and customize how you want to collect information from servers or other systems."
"Zabbix is both stable and scalable."
"The initial setup, while not simple, is easier than other products."
"Zabbix helps to save time."
"It's a very reliable platform and we've never had any issues regarding the scalability or the stability of Zabbix."
"The solution is overly complex."
"It would be better if the initial setup and deployment were more straightforward."
"Deployment requires lots of resources (servers). It has too many consoles."
"The solution could improve its price."
"The product must provide more AI capabilities."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"Maybe the graphical representation can be improved. It can be enhanced for better visualization. It could be a little better. And the graph center can be improved."
"In a future release, we would like to have Observ for AI. Any AI and intelligence it can add to the monitoring is obviously beneficial. We would also like to have automated callouts."
"Customized reporting can be improved."
"Pricing and a few certain aspects in the solution needs to be improved."
"Some of the graphics on Opsview could be improved."
"Outside of the normal standard monitoring, I would like to extend patching, importing patching, and supporting patching for Windows Servers."
"I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company."
"If you want to use all of the features then you have to pay a licensing fee."
"The user interface could be a bit better. They could update it a bit."
"There are not too much documentation or manuals. We found the tutorials very easy to understand but do not go deep enough in the use of Zabbix. We need more manuals, proper use, documentation, etc."
"In terms of user-friendliness, large maps could be more interactive. We should be able to click on some areas and move some objects. It would make it simpler to see things while analyzing some dedicated parameters."
"The product could be more secure and more stable."
"Zabbix isn't very good at automation just yet."
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