We performed a comparison between BMC TrueSight Operations Management, Goliath Performance Monitor, and SolarWinds NPM based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."It is a very stable product."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"The Event Management is outstanding; still is the most interesting part of the product."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"I like that it not only has the ability to monitor but that it can do a lot of specific Citrix monitoring."
"Offers a diversity of features."
"The product is scalable."
"Monitoring capabilities are at a high level and it is easy to see utilization, access ports, and CPU memory in real time or through a lens for long-term visualization."
"The most valuable features of SolarWinds NPM are network performance monitoring and the overall benefit for servers."
"Provides a good level of tools and covers essential components."
"It did a good job of the collection and then an investigation of the net flow of information for understanding the applications that were being used at certain locations."
"It gives us a map of the network setup and one console to see the entire network."
"Technical support has always been great. They are very responsive. We've been satisfied with their level of support."
"The solution is easy to install and it takes a couple of hours."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"The product must provide application or service monitoring features."
"Deployment requires lots of resources (servers). It has too many consoles."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"The product must provide more AI capabilities."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"I would love to be able to tell what ISP the user is coming from."
"Issues with generating reports; consistency is not there."
"Having more technical and support resources available in Saudi Arabia would be helpful."
"I would like to have a Syslog server module for this product. That would make the solution better."
"Time: A worldwide deployment can be confusing for dispersed users with non-local times. Each node should have a local time (with summer offset if appropriate) & each user should view & report in their local time."
"The reporting module that got integrated into the system itself, used to be a standalone solution and I preferred that."
"The integration needs to be improved."
"We are looking to change away from this solution because of the documentation and the solution doesn't have enough integration in our country. The documentation is too weak."
"GUI needs improvement with a more graphical dashboard."
"Real-time analytics is the major weakness of the SolarWinds NPM platform today. They've done a fantastic job enabling the collection of data. Users are now demanding the ability to generate their own graphs, views, and so on; all of this must be done by an admin today."
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