We performed a comparison between BMC TrueSight Operations Management, Moogsoft, and Nagios XI based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."It is very helpful to be able to apply rule-based routing to alerts."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"I believe that the ease of use and UI is great"
"It works irrespective of the operating system we’re running."
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
"The product currently seems to be a few steps ahead of the competition."
"Moogsoft is easily deployable and ready to use."
"Moogsoft AIOps integrates seamlessly with 50-plus IT monitoring, automation, service management, notification, and collaboration tools. It also provides a great and easy-to-use interface for observing."
"The solution is extremely helpful with correlating IP failures and it has a very good sort of flow chart of IP systems. For example, if you see a failure in system A, you can track it down to the system causing the issue. This is a very handy feature."
"The AI component allows you to check previous cases and diagnose problems easily."
"I like the prediction features."
"Moogsoft's most valuable features are event management, correlation, and observability."
"The Event Management feature is quite valuable."
"An excellent solution that is easy and intuitive to implement."
"Since this is an open source technology, if we are capable of writing the plugins in any scripting language, this product allows us to monitor anything we want."
"I can monitor a phone on a desk to very big servers of any company."
"The most valuable feature is the dashboard, where I can have a single screen that provides a summary for hundreds of servers."
"The solution has a lot of plugins and scripts integrated with it."
"BPI: It allows defining peripherals to map business criticality for efficient monitoring, as required."
"Nagios is a custom API manager, and we can expose custom APIs for our integration. This is a great feature."
"Nagios XI helped me to draw the network and check for system failures."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"The solution's support service could be better."
"BMC's online documentation is often incorrect or incomplete."
"The solution could improve its price."
"It is taking a long time to set it up and could do more to roll out quickly."
"Moogsoft is dependent on external products to do orchestration and SOP-based functionality."
"The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence."
"I would like to see more integrations. It is rather difficult to install the enterprise systems with the agents."
"They are very much dependent on open-source technologies like RabbitMQ message bus. They are using open-source databases, Apache Tomcat, NGINX. If we face any issues with Apache Tomcat or the RabbitMQ message bus, then we do not get support from them. We have to troubleshoot it ourselves."
"The documentation and flexibility for generic integration could be improved."
"Some additional API interfacing would be great to enable getting the data out of AIOps programmatically."
"I would like to see how Moogsoft integrates with the multi-cloud and brings out a single pane of glass, to see everything on one screen."
"The interface could be more user-friendly."
"Technical support is an area that needs improvement. It is not available 24/7."
"The Configuration Wizard needs improvement, because not all vendors are present."
"Open-source software is usually not user-friendly."
"The PNP4Nagios plugin not working easily with XI is an issue for me, because some open source monitoring plugins do not work out of the box. But in the end, you learn to live with it."
"Nagios XI can improve its GUI for users with a new look."
"The scalability of Nagios XI is scalable. However, it is not easy to do."
"The product does not have SAP monitoring."
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