We performed a comparison between BMC TrueSight Operations Management, Dynatrace, and JenniferSoft based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"We can verify uptimes as another source of keeping devices in compliance."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"It is a very stable product."
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"The product installs quickly and immediately. It begins to learn the architecture of the systems which need to be monitored. It then learns what “normal” looks like, so there really is no need for manual configuration."
"We are able to prevent the major downtimes by proactive monitoring alerts."
"Metrics for CPU, memory, network, and disk. It provides extensive end-user, application, and infrastructure platform and technology support, including mobile, web browser, Java, .NET, PHP, servers, networks, and mainframe."
"The primary use case is to monitor all our applications. We want a single place where we can monitor all our applications that we are building. Therefore, if something goes wrong, we immediately can find out what went wrong."
"The dashboard customization based on the performance metric requirement is one of the most exciting features."
"If you look in the APM sector, it is a very nice package to install."
"Improved visibility on performance and application issues."
"Dynatrace AppMon has allowed a deep dive review of performance problems in near real-time for our primary external website and related web apps and web services."
"The dashboard is a valuable feature."
"The solution is overly complex."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"The pricing could be better."
"Deployment requires lots of resources (servers). It has too many consoles."
"More modules for less popular applications and better documentation."
"There is a limitation on timeframe. Now, if you look at the dashboard, it will state five minutes, then 15 minutes, then one hour, then six hours, and finally 24 hours. I would like them to provide a set of options defining the business hour."
"The problem evaluation feature is an awesome idea, but bit difficult to pick up initially."
"Improvements in Synthetic monitoring would be great. Certain features of thick client, if available in the web interface, would also be a great improvement."
"The solution could improve by allowing more dashboards customization. This would allow us to monitor the metric better."
"This solution needs more powerful database monitoring capabilities."
"One thing we'd like to see is mobile native replay. They don't have a timeline on it yet, but that's one of the key things we're looking at, to get rid of one of our incumbent products that does replay."
"Alert triggers could be easier to setup and more granular."
"Needs support for more technologies."
"The solution is pricy and has room for improvement."
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