We performed a comparison between AppDynamics, BMC TrueSight Operations Management, and JenniferSoft based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."Has helped us to increase customer acquisitions and reduce revenue leakage."
"Being able to install it on-prem and monitor our on-prem infrastructure is important for us... Most of our infrastructure is on-prem. We have highly scalable systems and AppDynamics will help us monitor our load on-prem. Our systems range from simple to the most complex and it gives us the visibility across transactions, in one dashboard."
"It is easy to gain visibility into complex environments with AppDynamics. It has the ability to combine operation information of the environment and business information with strong business IQ support."
"From the performance management side, I like everything from business transaction work to tracking. On the database side, we can get a lot of insights from the database. On the server monitoring side, it helped us a lot to find out some of the issues on the VM side because VMs were creating a little trouble for us."
"The ability to check parameters for microservice applications is most valuable. It is important for me. I can manually create new business transactions for applications and individually monitor business transactions. I can also use a lot of extensions. It has a lot of extensions to monitor other third-party applications, such as NoSQL applications, memory cache applications, Kafka applications, and Couchbase applications. It is very useful. We are also using the end-user monitoring site to follow all end-user activities. It is important for us to check the errors on the customer site."
"It reduces the time to resolve issues and requires less manpower."
"In 2014 and 2015, AppDynamics was one of the best products on the market."
"The most valuable features of AppDynamics is the scalability and monitoring."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"The solution has a very good business event manager tool."
"The initial setup of BMC TrueSight Operations Management was easy."
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"The dashboard is a valuable feature."
"It could do with more than one data centre/multiple AWS accounts in a pane of glass. Also, improved scalability to large environments would be helpful."
"SQL statement monitoring"
"The resolution time takes longer than expected."
"AppDynamics is new to the cloud and could improve its cloud services, they are following a monolithic monitoring approach."
"More native support for other hardware is needed because having to install various extensions and perform extra setup for different devices is really challenging, and not as easy or straightforward as it is in other products."
"It could be a little more flexible in configuration on the back end."
"The dashboard can be better. Also, the automated reports could be improved."
"We have had downtime, which has been the result of config, application, or cord issues."
"The UI for the end users could be improved and more flexible than it is now."
"More modules for less popular applications and better documentation."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"Deployment requires lots of resources (servers). It has too many consoles."
"BMC TrueSight Operations Management could improve the reporting."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"The pricing could be better."
"The solution is pricy and has room for improvement."
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