We performed a comparison between IBM BPM, OpenText 360 for SharePoint, and Tungsten TotalAgility based on real PeerSpot user reviews.
Find out what your peers are saying about Camunda, Apache, Pega and others in Business Process Management (BPM)."We can scale by increasing the infrastructure which is currently running."
"Its dashboard is easy to use and very good. It allows us to customize."
"Stability-wise, I rate the solution a ten out of ten."
"Technical support is good. They are very responsive. It is usually me who takes more time to get back to them than they take to get back to me, which is good."
"Integration is a big plus for me."
"It is easy to take a requirement, put it in the code, and deploy it."
"Scalability is good. In the time that I have been there, we have added more JVMs to help with the increased workload, so it does scale."
"Its Analytics is the most valuable feature."
"The most valuable feature of OpenText 360 for SharePoint is its performance. The solution is one of the best in the market if you search the internet."
"It has a lot of flexibility, and Microsoft does come up with some new additions from time to time."
"The collaborative environment for long-term archival or record management is great."
"This solution has good connection and we do not need to migrate everything in order to protect the repository."
"We have manual processes, so the workflow enables us to automate a number of these processes."
"It's all now on cloud subscription, so you can use all the features without worrying about making the system updates patches."
"OpenText 360's best features are platform independence and its performance when searching large numbers of documents."
"The most valuable features are collaboration, traceability, retention of documents, and search."
"Now it has an OCR, optical character recognition, engine where it can extract data from the document."
"The most valuable features of this solution are automation, ease of billing processes with the process net, and low to no code development."
"Kofax TotalAgility is stable."
"What I find most valuable in Kofax TotalAgility is its OCR feature. I also find its workflow and business process management capabilities valuable. Kofax TotalAgility also has good integration with other solutions and has an API call feature."
"Kofax TotalAgility is a single package. They provide you with OCR capabilities, BPM capabilities, and case manager features."
"The product is really good, and it is easy to use. It comes with multiple integrations. The solution keeps up with the trend of Microsoft Copilot and AI."
"Great with recognition providing a high level of confidence."
"Kofax is very easy to use, UI-friendly and allows easy data extraction."
"Some of the features are not enough for my business. We need to build custom user management for the many end users affected by BPM."
"The front end is not customised for a good user experience."
"When you have to integrate files for enterprise applications."
"The initial setup was complex. It is not always easy to launch a new platform and it needed better coordination with IBM."
"We are a government organization, and we are the largest government power sector in India. We generate around 30% of power in India. Therefore, our processes are quite complex. Although IBM BPM is a low-code or no-code software, if you want to have extremely complex workflows, just the business process diagrams are not helpful in creating those workflows. While implementing complex workflows, only the process flow diagrams did not help us. We had to write a lot of Java scripts and Java queries to achieve what we wanted. Its integration capabilities with the SAP environment have to be improved. At present, we are only talking at the web services environment level. Its price also needs to be improved. It is currently expensive. Previously, Active Directory required a heterogeneous environment, but now they want a homogeneous environment. We had onboarded employees through Microsoft Active Directory, and now I have to implement Microsoft AD only from the cloud for my vendors."
"The initial setup process is complex for basic users."
"The configuration is not that easy, and the initial deployment took three months."
"It can definitely be improved in terms of performance and stability."
"An area for improvement would be how the platform handles large volumes of documents. It also doesn't provide a very good, robust backup and restore capacity. In the next release, I would like the search technology to be improved."
"Its licensing needs to be simplified. Currently, its licensing is very complex. It contains a number of pieces, and you have to be an expert in reading all the conditions in the license. They should simplify the licensing and make it easier to understand. It would make a customer's life easier."
"Integration is an area where the solution lacks."
"They need to come with more out of the box solutions, rather than depending on customers to develop them."
"The platform's workflows could be more intuitive and easier to use."
"The user interface could definitely be improved."
"OpenText 360 is generally stable, though there are sometimes issues with document size or format."
"We have a very good time to market tool, and the development platform should be made user-friendly. Mostly, it's just support."
"It’s not truly low code yet, as every two or three projects, you will have a situation where you have to go behind the essential things. You will definitely still need to customize."
"Kofax should improve its handwritten extractions."
"TotalAgility needs to improve communication with ECMs or other file storage systems because TotalAgility does not have file storage. A good improvement would be to create file storage or integrate with other file storage tools that are currently available."
"Kofax needs to improve the low-code or citizen developers."
"Room for improvement would be better OCR functionality in terms of Arabic OCR. There should be better accuracy."
"Sometimes there isn't enough accuracy when it comes to extracts."
"The Transformation Designer of KTA can be made better."
"Table line item extraction is not possible through Quick Capture."
