We performed a comparison between Commvault Cloud, kCura Relativity, and OpenText EnCase eDiscovery based on real PeerSpot user reviews.
Find out what your peers are saying about Google, Commvault, Microsoft and others in eDiscovery."Restoring is very fast. In testing, I did a restore for a single item from a mailbox. Within a minute, I had the message back in my mailbox. So, it didn't take hours or days. Obviously, there will be a limit. If we suddenly go into DR and have to restore five terabytes of emails for people, then it will take a couple of days, which would be acceptable. For general usage, where we have to do the odd restore, we have never had issues. It happens within minutes."
"The product alerts the security team about threats."
"The cloud integration is a massive win for us, giving us a single backup service for all of our on-premise and cloud systems."
"The solution is very stable and offers a good level of performance."
"The solution has the fastest backup and better licensing."
"It runs all the tests and emails us the reports. We take daily, weekly, and monthly snapshots, and I integrate the storage snapshot scripts with the Commvault workflow. The Commvault workflow runs all the scripts and sends us the reports. It also features cloud-side reports and workflows. Commvault has many tools for backing up, restoring, and archiving things, but we use another service for our archives."
"Commvault provides data protection. Their engine is ransomware-agnostic so ransomware doesn't compromise our backup data. Therefore, we can rely on their data protection to recover and back up our production system."
"The solution's interface is easy to use. For manageability, it doesn't matter where the resource is coming from or going to. That's the great power of the Control Panel: It's easy to use and does not matter if you manage on-prem or cloud resources."
"I like Relativity's blackout feature, as well as the Case Dynamics function."
"kCura Relativity is easy to use, and it is reliable."
"Caplets are a very good technical feature."
"There are a lot of ways to QC your work and save your searches, and we had really good case support from the Relativity team."
"The ease of navigation from dock to dock, and that kind of usability, is quite helpful."
"It indexes much faster, and is more reflexive because of the Enscripts."
"Data Recovery: Its ability to repair damaged partitions and uncover hidden partitions from within the tool, and allow further analysis."
"The most important feature we've found is the Enscripts. That is one powerful feature that I, personally, love to use."
"The technical support is excellent."
"I like the processing feature on the product because it does everything at once, i.e, indexing, recovery, keyword searches, etc."
"It speeds up the process, so I can meet my deadlines."
"The solution is very stable."
"Commvault likes to be ahead of the game when it comes to merging with other platforms, but sometimes it's before they have the solution truly baked in. Office 365 is an example. I feel that my company might be a litmus test for their solution, because we have such a large environment. Some of the promised solutions that we received from Commvault were more like testing solutions. They weren't really validated, meaning they were possibilities. There have been a lot of hot fixes for the solution that we're using right now, more than we expected."
"The workflow has room for improvement."
"The customer support is not good."
"There could be improvements to the backup failures."
"They need to improve when it comes to large, video file archiving. They're good, but they have not met my expectations as a customer in this area."
"Setup is complex."
"You can't change Metallic's retention policies without contacting the Commvault support team."
"There is room for improvement in the data center application running on the cloud for the platform."
"There are a lot of bugs on the development side."
"I would definitely not recommended it unless you have someone who has had experience with it and knows how to work the program."
"The price per user could be improved. We'd like for it to be more affordable."
"What I dislike about Relativity is that we have to go through the host in order to do productions and loads. It is not a do-it-yourself tool."
"They require more built-in support for some third-party applications."
"In the past, incident response time for tech support was slow."
"There were minor UI bugs."
"We have come across problems with the end-case. We could not find an email discovery type of module and there was not flexibility with the email."
"Ease of use and learning curve need improvement."
"I would like to see a capability to ingest and absorb more data. That would be really good. It currently is lacking this function."
"Sometimes the application can take more time to complete the image processing or fail at the end of the process."
"The reporting is a bit unreliable. It needs to be better."
