We performed a comparison between BMC Remedy , Micro Focus Asset Manager [EOL], and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."It has a good peer sharing module."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"The solution is extremely user-friendly."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"This product can be customized according to the needs of any company."
"It is stable and scalable."
"We have now automatic and immediate control of assets usage, and we can now better manage our assets pool and get benefits through that."
"Simplicity of Change Manager."
"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"The solution has very good automation tools."
"Everything about the schema, including the design of ServiceNow, is great."
"It allows us to filter the data, create graphs, and get detailed reports."
"The solution's initial setup process is easy."
"ServiceNow is a very powerful tool that can perform a lot of different functions."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"There are issues from a product functionality perspective."
"The desktop technicians face some challenges with the solution."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"The UI is quite outdated."
"BMC Remedy's change management module needs enhancement."
"There are a lot of things that need improvement. Software recognition, software licensing, software compliance, data inputs, reporting, and support are some of the areas."
"The technology used is outdated, the interface is outdated, the database is outdated, everything is outdated."
"The usability of this product is still out-of-date and could be improved. The interface could be improved."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"System deployment and automation capabilities could be within the platform, similar to competitors."
"There is room for improvement in price."
"Performance could be improved."
"Creating service catalog forms could be made easier."
"Most people are discussing UIs, but I'm a developer. I would say 80-90% of the people would appreciate that, that's easy for them, but from a developer perspective, it's hard for me, because for me it's clunky"
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
"Its stability and pricing need improvement."
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