We performed a comparison between BMC Remedy , CA Asset Portfolio Management, and Micro Focus Asset Manager [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The solution is extremely user-friendly."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"The incident management console is available out of the box."
"It includes features for automation, such as smart reporting capabilities."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"They're staying up to date as vendors make changes to how they want to manage the software. CA is usually really quick about getting those updates in the system."
"Also, the software you have, you can monitor for end of life. If you have software that is end of life, then you can have it uninstalled and buy the new software, so you can make sure that you're not running into vulnerabilities with unsupported software in your environment."
"The most valuable feature of CA Asset Portfolio Management is the full integration with our Service Desk. It allows us to work both sides of life cycle management."
"My organization now understands what type of products they have: warranties, how long the warranties last, depreciation. We never really knew what our depreciation values were, so it was really nice to have that on hand as well. It gives us a better view of our hardware, which is really beneficial."
"You build the items one time and then you have your discovery that's coming in and the system will let you know whether or not you're out of compliance."
"It's easy to integrate with our system information."
"Reduces software cost. Reduces the risk of software audits."
"Enables me to know where an asset is at any point during its lifecycle: How old it is, who it belongs to, and where it's at within that lifecycle."
"It is stable and scalable."
"We have now automatic and immediate control of assets usage, and we can now better manage our assets pool and get benefits through that."
"This product can be customized according to the needs of any company."
"The desktop technicians face some challenges with the solution."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"The solution must be flexible."
"Could be more user friendly for admins to manage."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"I'd like to see more mobile. I'd like to have it actually manage mobile devices. It really doesn't, and I'd like to have a mobile application just for asset management."
"CA SAM is not a CA product. The vendor is Aspera and CA is the distributor, so support is difficult. It's more difficult to get a good response."
"There were a lot of things that we had to prepare for that we weren't thinking about with this installation. I think from a CA standpoint, the software was good. But us preparing for that, we had a lot more work to do."
"The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it."
"Needs a stronger reporting component, and more integration with CA Client Automation."
"Keeping the catalog updated and having more titles in the catalog is helpful, because the more items that are in the catalog, your process goes faster because you don't have to manually build all the entitlements."
"CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus."
"I would like to see more control over audit trail features, where you can turn on and off fields."
"The usability of this product is still out-of-date and could be improved. The interface could be improved."
"The technology used is outdated, the interface is outdated, the database is outdated, everything is outdated."
"There are a lot of things that need improvement. Software recognition, software licensing, software compliance, data inputs, reporting, and support are some of the areas."
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