We performed a comparison between BMC Remedy , CA Asset Portfolio Management, and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"The solution offers some very good features."
"It includes features for automation, such as smart reporting capabilities."
"It's a scalable product."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"It has a good peer sharing module."
"The incident management console is available out of the box."
"You could also look for software that is no longer being used and you can re-deploy the software, so then you save from a purchasing standpoint because you don't have to buy the software again."
"They're staying up to date as vendors make changes to how they want to manage the software. CA is usually really quick about getting those updates in the system."
"Being able to determine the licensing position for existing vendors and future vendors. Also, visibility into our environment,"
"Enables me to know where an asset is at any point during its lifecycle: How old it is, who it belongs to, and where it's at within that lifecycle."
"Reduces software cost. Reduces the risk of software audits."
"Also, the software you have, you can monitor for end of life. If you have software that is end of life, then you can have it uninstalled and buy the new software, so you can make sure that you're not running into vulnerabilities with unsupported software in your environment."
"My organization now understands what type of products they have: warranties, how long the warranties last, depreciation. We never really knew what our depreciation values were, so it was really nice to have that on hand as well. It gives us a better view of our hardware, which is really beneficial."
"The most valuable feature of CA Asset Portfolio Management is the full integration with our Service Desk. It allows us to work both sides of life cycle management."
"The workflow capability for easy setup is powerful."
"We have found change management and CMDB to be very useful."
"If you stick to the out-of-the-box solution, it's an easy setup."
"A workflow automation platform that's reliable, performs well, and has good reporting and integration."
"ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."
"ServiceNow is an industry leader in multiple areas and provides an excellent ROI."
"It's a very low-code platform, and it's simple. The user experience is also really good."
"Easy to integrate with third-party applications."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"The desktop technicians face some challenges with the solution."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"There are issues from a product functionality perspective."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"Continuous improvement is recommended."
"The initial setup of BMC Remedy Asset Management was complex."
"I'd like to see end-of-life information on software products."
"I would like to see more control over audit trail features, where you can turn on and off fields."
"The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it."
"There were a lot of things that we had to prepare for that we weren't thinking about with this installation. I think from a CA standpoint, the software was good. But us preparing for that, we had a lot more work to do."
"CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus."
"Needs a stronger reporting component, and more integration with CA Client Automation."
"I'd like to see more mobile. I'd like to have it actually manage mobile devices. It really doesn't, and I'd like to have a mobile application just for asset management."
"It needs stronger rebooting components and the ability to develop our own software metrics."
"The solution should offer better security when it comes to storing data."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"Data access is a bit difficult, where you sometimes wish you had a relational database for some queries. The flexibility of data access in general is a bit on the low end. Of course, there is flexibility in some ways, but when I need a certain combination of data for some report, it can become a challenge."
"The user interface for accessing assistance sometimes disconnects."
"It's too complicated and there are too many options."
"The biggest complaint I have is that the ServiceNow search engine is not very robust."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"From an HR standpoint, if users can have a very integrated onboarding or offboarding process between ServiceNow and Workday, then it can give a very good employee experience."
