We performed a comparison between Oracle Fusion Service, Sage CRM, and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"Stable and scalable with good technical support."
"The most valuable feature of the solution is that customers can easily understand it."
"The service management features are valuable."
"Oracle Service Cloud could improve the integration for older platforms."
"Everything is managed by Oracle, so they have security in place."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"We have found the solution to be stable."
"Sage CRM is flexible, customizable, and user-friendly."
"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."
"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."
"The part I like the most is the reporting."
"It has been helpful for opportunity management and lease management."
"I find the forecasting the most valuable feature. It's valuable because there are two types of forecasting, customizable and collaborative forecasting."
"I have found Salesforce Sales Cloud to be stable."
"It is a very stable solution."
"The most valuable features of Salesforce Sales Cloud are ease of use. It is very simple for the sales team to use. You can integrate it with a lot of other systems."
"There is a ton of information on the dashboard. Reports are also there for us. We can analyze information across the team and across a period, such as quarterly or annually."
"It is a one-stop shop for running anything related to sales. You can do a lot of things."
"The most valuable features of Salesforce Sales Cloud are opportunity management and metric integration."
"It is a good platform that shows consolidation of information for our customer base."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"Lacks the ability to deploy custom code for customization."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"The solution’s reporting could be improved."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"The product must provide modules for operations management."
"Oracle Service Cloud could improve the integration for older platforms."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"I would like Sage to improve their UI."
"The scalability of this solution depends on whether you have a team that can configure it for scale."
"With regards to monitoring the transaction with alerts, it could be better."
"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."
"Its user interface could be better."
"Sage CRM doesn't have a dashboard for dynamic reporting."
"It does not include a professional accounting system, it is operations and it is CRM. It is not capable of accounting things."
"One aspect I find challenging with Salesforce Sales Cloud is its forecasting feature. While it's useful for analyzing sales data and predicting future revenue, I've encountered instances where the outcomes weren't as perfect as expected."
"It would be nice if they had an ERP offering or a firm strategic partnership with a best-in-class ERP. So rather than say they're just ERP agnostic, you would pick whichever ERP you want, which is very generic. I think it would have a lot of merit if they partnered strategically with a best-in-class trusted ERP platform or acquired an ERP platform."
"I don't like the way parent-child relationships work in transactions between records in Salesforce Sales Cloud. NetSuite is a little bit more user-friendly in that sense. Salesforce Sales Cloud requires that you build everything from scratch. I don't like that. It leaves a lot of thinking and solutions to the consultants and the process is more prone to errors."
"Amount of storage provided is limited."
"An area for improvement would be the ease of configuration."
"Sales Cloud could be improved with more training. In general, the training is very good, but you have to really seek out some good options in order to upskill yourself. Another thing, which could also be a benefit, is that Sales is very customizable. If you move from one organization to another, you can see your Salesforce as before, but their Sales Cloud may look completely different from what you're used to. It's not like Microsoft Excel or Trello, where the layout and all the functions are the same. Because it's so customizable, I feel like there is a bit of a learning curve when you inherit another Sales Cloud instance. To be honest, I think that's the beauty of Salesforce because you can customize it so much to fit your needs as a company. It follows your processes and use cases in order for you to get the most out of the system itself."
"Salesforce Sales Cloud overall is too complex. There is too much functionality, it's hard for the user, at the beginning. It takes a lot of time to update the information."