We performed a comparison between Oracle Fusion Service, Sage CRM, and Siebel CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"The solution is completely cloud-based and very easy to access from anywhere."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"The solution changes the way clients work to make it easier and faster."
"The solution is easy to learn."
"It has been helpful for opportunity management and lease management."
"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."
"The solution's technical support is fast to respond."
"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."
"The part I like the most is the reporting."
"Sage CRM is flexible, customizable, and user-friendly."
"We have found the solution to be stable."
"Siebel CRM is the number one CRM product in the world."
"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"The solution is scalable."
"Due to the many features that are built in from a CRM perspective, it is the best product we have."
"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."
"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."
"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."
"Lacks the ability to deploy custom code for customization."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The UI experience needs refinement to enhance user-friendliness."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"The vendor must provide a user-friendly mobile application."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"The user experience has to be much better."
"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."
"Sage CRM doesn't have a dashboard for dynamic reporting."
"I would like Sage to improve their UI."
"With regards to monitoring the transaction with alerts, it could be better."
"Its user interface could be better."
"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."
"The scalability of this solution depends on whether you have a team that can configure it for scale."
"The solution itself is very heavy."
"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."
"It is difficult to set up."
"The user interface, mobile application, and support could be improved."
"The documentation needs to be improved."
"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."
