We performed a comparison between Microsoft Dynamics CRM, Oracle Fusion Service, and Sage CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users."
"The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."
"Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business."
"Compared to other partners, the most valuable aspect of Microsoft Dynamics CRM is its intuitive APIs, which are customizable and allow for the addition of multiple parameters and attributes. This feature enhances the purpose call in our services. Additionally, the learning curve for contact center agents using Microsoft Dynamics CRM is shorter than with other solution providers. Finally, the commercial aspects of Microsoft Dynamics CRM are superior to those of other solution providers."
"The most valuable feature in Microsoft Dynamics CRM is funneling."
"Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities."
"Microsoft Dynamics is user-friendly and intuitive. It's easy to understand how it works."
"Microsoft Dynamics CRM is a comprehensive solution and is well-integrated into other Microsoft solutions, including ERP solutions. Additionally, it is feature-rich."
"Oracle Service Cloud could improve the integration for older platforms."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"The solution is easy to learn."
"The solution is completely cloud-based and very easy to access from anywhere."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"Everything is managed by Oracle, so they have security in place."
"The solution changes the way clients work to make it easier and faster."
"Stable and scalable with good technical support."
"The solution's technical support is fast to respond."
"The part I like the most is the reporting."
"Sage CRM is flexible, customizable, and user-friendly."
"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."
"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."
"It has been helpful for opportunity management and lease management."
"We have found the solution to be stable."
"Microsoft Dynamics CRM could improve the built-in reports. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. They should offer the reports without having to purchase a separate subscription for Microsoft BI. However, the reports in Microsoft BI are fantastic."
"This CRM system needs to be more configurable. Its performance still needs improvement, because its screens hang while querying data. It's also not highly scalable, so scalability also needs improvement."
"The manufacturing module could be improved. I would like to see customization in the next release."
"It lacks to provide a more detailed profile of the customer, which would have been better and more useful."
"It would be a little bit easier if there were better ways to configure and modify native add-ins or plugins."
"Dynamics could perform a little better, and it would be nice to save the filters I use frequently, so I don't need to do the same thing every day."
"I have contacted support. They are able to help but not in the right amount of time. I have had a horrible experience."
"The solution's interface has room for improvement."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"The product must provide modules for operations management."
"The product's option to upload payroll data doesn't work seamlessly."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"The UI experience needs refinement to enhance user-friendliness."
"Oracle Service Cloud could improve the integration for older platforms."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"Sage CRM doesn't have a dashboard for dynamic reporting."
"The scalability of this solution depends on whether you have a team that can configure it for scale."
"I would like Sage to improve their UI."
"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."
"Its user interface could be better."
"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."
"With regards to monitoring the transaction with alerts, it could be better."
