We performed a comparison between Oracle Fusion Service, Salesforce Sales Cloud, and Vtiger CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"Stable and scalable with good technical support."
"The solution is completely cloud-based and very easy to access from anywhere."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"Oracle Service Cloud could improve the integration for older platforms."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"The service management features are valuable."
"This product is lightweight."
"I like that Salesforce is ERP agnostic. In the past and at different companies, I have implemented new or replacement ERPs. It's best in class. I like that it's a SaaS. I like that it can work on any device—any Windows, Android, or Apple device."
"The most valuable features of Salesforce Sales Cloud are increased productivity and business accuracy."
"CRM solution that performs well. It's multifeatured, so you can use it for different activities such as managing opportunities, managing revenue, reviewing leads, etc."
"The most valuable features are custom objects, custom workflows, triggering, and integration with other SaaS solutions."
"The most beneficial aspect of Salesforce Sales Cloud is my development life cycle will have been shortened."
"Salesforce highlights what are we selling in different regions and which regions or areas offer opportunities. We are able to view sales by month, quarter or year."
"The solution can scale massively. I've been quite impressed."
"The most valuable feature of Vtiger CRM is automation."
"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"The product must provide modules for operations management."
"The user experience has to be much better."
"The solution’s reporting could be improved."
"The UI experience needs refinement to enhance user-friendliness."
"Oracle Service Cloud could improve the integration for older platforms."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"Lacks the ability to deploy custom code for customization."
"I would like if Sales Cloud had the flexibility to create or edit the forms used to submit requests. Right now, they're fixed, and users can't edit them. Only administrators have editing privileges, so it takes too long to make changes."
"I don't like the way parent-child relationships work in transactions between records in Salesforce Sales Cloud. NetSuite is a little bit more user-friendly in that sense. Salesforce Sales Cloud requires that you build everything from scratch. I don't like that. It leaves a lot of thinking and solutions to the consultants and the process is more prone to errors."
"If they could have convenient APIs into the other parts of the corporation that I wish to share data with, that would be helpful."
"Amount of storage provided is limited."
"The user interface could be more intuitive. I had some challenges with how to convert from a lead to an opportunity."
"Auto clean for duplicate leads, accounts, and contacts needs improving."
"Salesforce Sales Cloud does not integrate with Slack or WhatsApp, for example. As a result, there is no easy way to directly log a conversation with a client that occurred on one of these platforms. There are a few things that still need to be done manually in these instances."
"As a cloud solution with web browser, it's different than my classical way of thinking. It's modern, but for older people, maybe it's not that understandable. It could be more user-friendly, maybe with an option to switch between interfaces."
"The mobile design could improve in Vtiger CRM. It could be more user-friendly."
"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."
