We performed a comparison between Oracle Fusion Service, Salesforce Service Cloud, and Vtiger CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"Everything is managed by Oracle, so they have security in place."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"The solution changes the way clients work to make it easier and faster."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"Oracle Service Cloud could improve the integration for older platforms."
"The solution is easy to learn."
"The strength lies in its ability to work cohesively with other systems, creating a centralized hub that enhances efficiency and collaboration across various functionalities within our organization."
"It is a stable product."
"It's a cloud tool, so it is easy to set up."
"The three major pillars of Salesforce Service Cloud are the SSL, Chatter, and the Dispatcher Console, which routes calls to the technicians."
"It’s feasible to configure the platform according to the specific processes utilised. Customization of the platform could be carried out based on the techniques we employ."
"Salesforce Service Cloud offers several notable features. It includes robust case routing, escalation capabilities, entitlement mapping, and entanglement rules. Additionally, it supports Computer Telephone Integration (CTI), which allows for automatic case generation when a call is made to a designated number."
"The interface is quite user-friendly."
"The plug-ins that work with other standard systems have made the product industry-ready."
"The most valuable feature of Vtiger CRM is automation."
"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."
"Lacks the ability to deploy custom code for customization."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The UI experience needs refinement to enhance user-friendliness."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"The product must provide modules for operations management."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"Oracle Service Cloud could improve the integration for older platforms."
"The documentation could be improved."
"There is room for improvement in pricing."
"One minor drawback is that its implementation requires some preparation. It's not something you can implement instantly; it takes time. The only issue I've encountered is that you need to ensure the implementation is done properly, which can be time-consuming. So, it requires some time and attention."
"Knowledge Management platform could use some intelligence improvements. Data mining techniques for recommending the most relevant knowledge articles would be beneficial. Currently, that selection process is more administrative. AI could be used here."
"I'm not deeply engaged with this team, so I don't have extensive experience with it. As you mentioned, I haven't used it much yet, so my experience is limited."
"The integrations with other solutions can be improved."
"The pricing for what Salesforce Service Cloud offers is not great."
"Salesforce Service Cloud's report functionality could be improved."
"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."
"The mobile design could improve in Vtiger CRM. It could be more user-friendly."
