3CX Live Chat vs Digium Switchvox vs Polycom RPX comparison

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Pricing and Cost Advice
  • "Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
  • "The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
  • "There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
  • "We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
  • "The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
  • "We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
  • "The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
  • "There is no add-on costing on the standard fees."
  • More 3CX Live Chat Pricing and Cost Advice →

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    Product Features
    3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration and replaces proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. With integrated WebRTC video conferencing; apps for Android, iOS, the web and desktop; a full suite of collaboration features, and website live chat, 3CX offers companies a complete communications package out of the box.
    Ranking
    1st
    Views
    767
    Comparisons
    486
    Reviews
    5
    Average Words per Review
    432
    Rating
    8.0
    15th
    Views
    108
    Comparisons
    57
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Unranked
    In Unified Communications
    Comparisons
    Also Known As
    3CX PBX
    Switchvox
    RPX
    Learn More
    Overview

    Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

    Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

    • Easy and convenient for visitors
    • Build rapport with potential customers via live chat
    • Increase sales
    • Reduce customer support line costs by using live chat
    • Learn to understand the pain points of your customers

    FEATURES

    • Simple and clean UI for all users
    • Option to elevate a live chat to a call or video call
    • Free iOS or Android apps to respond to messages through a smartphone
    • Ability to transfer chats to other agents
    • Agent’s picture is shown in the live chatbox
    • Customizable chatbox. Add a company logo, change the colors of the chatbox
    • All chats are saved in chat history
    • Dedicated storage system for all offline messages
    • Create unlimited agents to handle live chats and calls
    • Customizable offline message form
    • Supports animations in the chatbox
    • Ability to choose whether you want to accept or decline a chat
    VOIP phone systems
    Polycom RPX solutions offer unprecedented video in a cinematic view with StereoSurround audio, and high resolution content. The key features and benefits of the Polycom RPX solutions include: High definition video using Polycom's Ultimate HD high definition video, it has Polycom's Ceiling Microphone Arrays, 22 kHz StereoSurround audio, and a professional grade sound system, It an offers Easy content sharing by plugging a VGA cable intoyour laptop, all participants can easily view the content on the tabletop content monitors, it has a Polycom Conferencing for Microsoft Outlook feature allows to use the Touch Panel (with the Enhanced UI) to simply and view a list of scheduled meetings and join those meetings,the Multipoint capability provides with the flexibility of connecting to multiple telepresence rooms as well as traditional video conferencing systems at the same time and Multipoint calls can be initiated by the Video Network Operations Center (VNOC) or they can be user initiated using the Meeting Composer feature. The Polycom RPX solutions are completely interoperable with all standards based video conferencing products including other telepresence solutions, such as the Polycom OTX 300, TPX HD 306M, TPX HD 204M, and ATX 300 as well as traditional (standalone) video conferencing equipment, such as Polycom HDX platforms.It has cameras hidden behind the displays, the microphones suspended from the ceiling cloud, the sound system out of view, and no remote controls on the table.
    Sample Customers
    Information Not Available
    CORAF/Wecard
    University Medical Center Utrecht, South Carolina Department of Mental Health, Prologis, Silver Chain, Oak Lawn Marketing, China Daily, Beth Melsky and Envision, AOL, Gosnold on Cape Cod
    Top Industries
    REVIEWERS
    Comms Service Provider41%
    Financial Services Firm14%
    Manufacturing Company9%
    Media Company5%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Comms Service Provider14%
    Financial Services Firm10%
    Government7%
    No Data Available
    No Data Available
    Company Size
    REVIEWERS
    Small Business83%
    Midsize Enterprise13%
    Large Enterprise4%
    VISITORS READING REVIEWS
    Small Business37%
    Midsize Enterprise15%
    Large Enterprise49%
    No Data Available
    No Data Available