We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
"There is no add-on costing on the standard fees."
Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.
Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.
Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers
FEATURES
Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat
Polycom RPX solutions offer unprecedented video in a cinematic view with StereoSurround audio, and high resolution content. The key features and benefits of the Polycom RPX solutions include: High definition video using Polycom's Ultimate HD high definition video, it has Polycom's Ceiling Microphone Arrays, 22 kHz StereoSurround audio, and a professional grade sound system, It an offers Easy content sharing by plugging a VGA cable intoyour laptop, all participants can easily view the content on the tabletop content monitors, it has a Polycom Conferencing for Microsoft Outlook feature allows to use the Touch Panel (with the Enhanced UI) to simply and view a list of scheduled meetings and join those meetings,the Multipoint capability provides with the flexibility of connecting to multiple telepresence rooms as well as traditional video conferencing systems at the same time and Multipoint calls can be initiated by the Video Network Operations Center (VNOC) or they can be user initiated using the Meeting Composer feature. The Polycom RPX solutions are completely interoperable with all standards based video conferencing products including other telepresence solutions, such as the Polycom OTX 300, TPX HD 306M, TPX HD 204M, and ATX 300 as well as traditional (standalone) video conferencing equipment, such as Polycom HDX platforms.It has cameras hidden behind the displays, the microphones suspended from the ceiling cloud, the sound system out of view, and no remote controls on the table.
ShoreTel Sky have some useful features: ShoreTel Sky Communicator turns conference calls into active web sharing with video, presentation mode and more. ShoreTel Sky Mobility keeps you connected with deskphone features and functionality everywhere. ShoreTel Sky Advanced Application integrations amplify and enhance CRM and ERP functionality and ShoreTel Sky Contact Center improves the quality and quantity of profitable customer contacts.
Sample Customers
Information Not Available
University Medical Center Utrecht, South Carolina Department of Mental Health, Prologis, Silver Chain, Oak Lawn Marketing, China Daily, Beth Melsky and Envision, AOL, Gosnold on Cape Cod
Abacus Service Corporation, AIPAC, Airlie Womens Clinic, All Erection Crane And Rental Corporation, Aquent, Aspire, Bonobos, Brooklyn Brewery, Cable Scope, Caduceus
