We performed a comparison between DX SaaS, Dynatrace, and OpenText Real User Monitoring based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."Actionable insight is the most valuable feature."
"It supports numerous platforms."
"DX allows you to customize and gives you a high degree of control."
"The tool allows us to see if it is an infrastructural related issue and see what is affected right away."
"The AppMon solution helped the operations guys to pinpoint one problem area and call the specific group, instead of everyone. The mean time to repair and the resource utilization time, they are totally reduced."
"This solution has helped us with faster identification of the root cause, allowing faster resolution and increased uptime."
"I would give Dynatrace's technical support a 100% rating. I feel like whenever I call or send an email that I get the right person automatically. For the most difficult answers, the most I have to wait is about three days and the answers have been relevant."
"The ability to real-time monitor servers and databases without any major drain on application resources is invaluable."
"This solution has helped our organization on multiple occasions. The synthetic monitor came in particularly handy."
"Gives systems back-end visibility, allows for proactive monitoring, and improves the user's experience."
"From a diagnosing standpoint, it has been a game changer. Before, we did not have monitoring, so anytime there was an issue, it was just guess-and-check."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"Real User Monitor has improved our productivity."
"The reporting feature is good for us."
"Very easy to implement."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"The most valuable feature is application performance monitoring."
"The technical support is good at resolving issues."
"Old user interface and dashboards could be improved."
"The ability to scale presents a challenge as the cost of handling vast amounts of data in the cloud must be taken into account."
"DX SaaS is a latecomer to the APM market. Some things that are straightforward in Dynatrace are complicated in DX. For example, upgrading the agents is a seamless process in Dynatrace, but it's a pain in DX SaaS. You should be able to upgrade in the Application Command Center. However, it is not working correctly."
"Filters should have a “negative” option."
"When integrating this solution with any third party applications, there is an additional cost to pay. This can make the solution very costly to use."
"The business use case is that most people want to see how many orders came in. I'd like to be able to get data out of JavaScript tags, and capture more data. I think that would make it much more useful, rather than using Google Analytics. Instead, have one tool to capture all the stack, that would make it easy."
"Add support for Ruby."
"It could be more affordable and therefore, more widely used by including more features like DEM as part of licensing cost rather than an additional expense."
"We have some issues with react user sessions."
"There were a number of marketing promises that were made, which we do not see it in the tool yet. "
"Documentation could be improved. E.g., you don't know how to properly use Dynatrace because documentation is almost lacking behind the features being deployed."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"Some issues with login errors."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"We would like to see support for non-Windows environments."
"This technology is considered to be older."
More OpenText Real User Monitoring Pricing and Cost Advice →
