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Oracle Fusion Service vs Salesforce Sales Cloud vs Siebel Contact Center comparison

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Oracle Fusion Service

Read 28 Oracle Fusion Service reviews
1,478 views|683 comparisons
90% willing to recommend
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Salesforce Sales Cloud

Read 94 Salesforce Sales Cloud reviews
5,605 views|2,699 comparisons
92% willing to recommend
Oracle Logo

Siebel Contact Center

49 views|39 comparisons
Comparison Buyer's Guide
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Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between Oracle Fusion Service, Salesforce Sales Cloud, and Siebel Contact Center based on real PeerSpot user reviews.

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767,319 professionals have used our research since 2012.
Featured Review
Hitesh Kunchakuri
A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business
My company used to use Oracle Fusion Service to offer support for Worley, an engineering company present in 30 to 40 countries. If you consider the... Read more →
Sue Bhuvane
Easy to use dashboard; puts out valuable analysis reports
Use Siebel Contact Center?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "This is definitely an expensive product compared to others on the market."
  • "Licensing fees are on the higher end and I rate them an eight out of ten."
  • "Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."
  • "Oracle Fusion Service is more expensive than Workday."
  • "There are no extra licenses, everything is included in the subscription, and the price is fixed."
  • "The product has average pricing."
  • "Oracle Fusion Service is a cheap and flexible solution."

    • More Oracle Fusion Service Pricing and Cost Advice →

  • "The subscription is on a monthly basis."
  • "The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."
  • "It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."
  • "I have found Salesforce Sales Cloud to be expensive. However, it is the number one CRM solution in the world. It is worth the money."
  • "The main thing is it is costly. Salesforce it is not cheap, it's costly. Some of our customers say it is a costly solution. So, we have lost some sale opportunities regarding the high price. This is the main thing that we are facing. It is sales per user and the user price is about $150 per month, per user for the Enterprise Edition. The other edition is less than this, but it is costly. A company that has 70 or 80 users would pay more than $8,000 USD yearly because it is cloud based."
  • "My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."
  • "Implementation and add-ons may be additional costs."
  • "Being license based, the license varies by type. The pricing is considered average."

    • More Salesforce Sales Cloud Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Oracle Service Cloud?
    Top Answer:The most valuable feature of the solution is that customers can easily understand it.
    Read all 12 answers   →
    What needs improvement with Oracle Service Cloud?
    Top Answer:The solution’s reporting could be improved.
    Read all 16 answers   →
    What is your primary use case for Oracle Service Cloud?
    Top Answer:I used the solution for general ledger, accounts payable, accounts receivable, and indirect tax. Currently, I am working… more »
    Read all 16 answers   →
    What do you like most about Salesforce Sales Cloud?
    Top Answer:The most valuable features of Salesforce Sales Cloud are increased productivity and business accuracy.
    Read all 57 answers   →
    What needs improvement with Salesforce Sales Cloud?
    Top Answer:The solution's design could be improved.
    Read all 56 answers   →
    What is your primary use case for Salesforce Sales Cloud?
    Top Answer:We use the solution for CRM and to monitor customers, projects, and sales. We are using Salesforce Sales Cloud as a… more »
    Read all 56 answers   →
    Ask a question

    Earn 20 points

    Ranking
    8th
    out of 169 in CRM
    Views
    1,478
    Comparisons
    683
    Reviews
    13
    Average Words per Review
    395
    Rating
    8.2
    3rd
    out of 169 in CRM
    Views
    5,605
    Comparisons
    2,699
    Reviews
    18
    Average Words per Review
    337
    Rating
    8.0
    10th
    out of 36 in Contact Center Platforms
    Views
    49
    Comparisons
    39
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Oracle Service Cloud, Oracle RightNow
    Sales Cloud, SFDC, Salesforce
    Learn More
    Oracle
    Salesforce
    Video Not Available
    Oracle
    Overview
    Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

    Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

    Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.
    Sample Customers
    Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
    Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
    Southwest Airlines Co., Smiles S.A., Telekom Deutschland GmbH, Turk Telekom, Contact Management Center A.S., City of Atlanta, Ricoh Europe plc., City of Atlanta, BT
    Top Industries
    REVIEWERS
    Marketing Services Firm14%
    Comms Service Provider14%
    Transportation Company7%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Educational Organization75%
    Financial Services Firm4%
    Computer Software Company3%
    Manufacturing Company3%
    REVIEWERS
    Computer Software Company30%
    Comms Service Provider9%
    Financial Services Firm7%
    Non Tech Company7%
    VISITORS READING REVIEWS
    Educational Organization69%
    Computer Software Company5%
    Financial Services Firm4%
    Manufacturing Company2%
    No Data Available
    Company Size
    REVIEWERS
    Small Business32%
    Midsize Enterprise18%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business7%
    Midsize Enterprise76%
    Large Enterprise17%
    REVIEWERS
    Small Business46%
    Midsize Enterprise19%
    Large Enterprise34%
    VISITORS READING REVIEWS
    Small Business7%
    Midsize Enterprise71%
    Large Enterprise21%
    No Data Available
    Buyer's Guide
    CRM
    March 2024
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