We performed a comparison between Microsoft Dynamics CRM, Oracle CX Sales, and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."The solution is versatile and customizable."
"I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure."
"The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."
"Compared to other partners, the most valuable aspect of Microsoft Dynamics CRM is its intuitive APIs, which are customizable and allow for the addition of multiple parameters and attributes. This feature enhances the purpose call in our services. Additionally, the learning curve for contact center agents using Microsoft Dynamics CRM is shorter than with other solution providers. Finally, the commercial aspects of Microsoft Dynamics CRM are superior to those of other solution providers."
"Integration is the best feature of Microsoft Dynamics CRM. It integrates quickly across multiple apps and has a lot of APIs available that you can link to. It's very customizable, so we're able to tailor it to a client's needs."
"The history of engagement with our customers, including all conversations, has been most valuable when using this solution."
"Right now we're using the financial features, and we haven't tried the inventory. It's useful more on the financial side."
"The most valuable features of Microsoft Dynamics CRM are its easy operations and functionality."
"The integration with other systems is easy."
"The solution integrates well."
"the Oracle CX Sales Eloqua module is very useful."
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."
"It covers sales very well."
"It is stable and scalable, and their support has been very responsive."
"The lead and opportunity management features are valuable."
"The most valuable features are custom objects, custom workflows, triggering, and integration with other SaaS solutions."
"The most valuable features of Salesforce Sales Cloud are opportunity management and metric integration."
"I've found lead management to be the most valuable feature of Salesforce Sales Cloud. It helps capture, track, and manage leads throughout the sales process. The tool is easy to learn."
"The best features of the solution are its performance and stability."
"One of the most valuable features is the automation of Sales Cloud. It gives us the ability to easily—without the use of coding—create automation in order for us to do our work a lot more efficiently, whether it's notification reminders or certain automatic processes. There are a lot of things that Sales Cloud can do that, in my opinion, make everyone's jobs a whole lot easier and give them the visibility they need when they require it, when talking to customers and prospecting. It makes the account management process easier as well."
"The most valuable features are the reporting and the custom codes."
"The most valuable features of Salesforce Sales Cloud are increased productivity and business accuracy."
"Salesforce is such a widespread software in terms of what it can do and its scope. Theoretically, you can run a whole company off of it. There are many valuable features, such as reporting and analytics. You can customize almost the whole environment is what appeals to so many companies the most."
"Better integration would be an improvement."
"From my experience, the solution's tech support could improve with a quicker response time."
"It could be less complicated for smaller organizations."
"They should work on improving the solution's scalability."
"The solution's interface has room for improvement."
"Out of the box, the solution doesn't really have a desirable user experience. We have to set it up and customize it to meet our needs."
"I am happy with it. If anything, its interface could be improved."
"The solution could improve by having better integration documentation."
"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
"Support is very poor."
"The tool must allow developers to check logs."
"You can get disconnected if you do not have a strong, reliable internet connection."
"The interface of Oracle CX Sales could be more user-friendly."
"I would like to see licensing fees reduced in the next release."
"The problem is the solution has gotten so big, it's very complex now. It's a bit difficult to figure out how to do certain actions."
"The solution is secure. However, they could always improve on security."
"It is very clunky. Its interface can be more user-friendly. There is always way too much information going on in Salesforce. It puts too much on your screen. It gives you every piece of information in the world, whereas I need less. It would be nice for it to be cleaned up a bit."
"Sometimes they refresh the production environment, which can be a bit of a challenge."
"I would like to see a more affordable licensing model."
"The built-in functionality is a little dated."
"The user interface could be more intuitive. I had some challenges with how to convert from a lead to an opportunity."
