We performed a comparison between Oracle Fusion Service, SAP CRM, and Vtiger CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"Oracle Service Cloud could improve the integration for older platforms."
"Stable and scalable with good technical support."
"The solution is easy to learn."
"The product's most valuable feature is an efficient fusion of finance and HR modules."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"From the bank perspective, it's user-friendly and simple to develop something specific for a certain customer. It allows customization for individual customers rather than applying a one-size-fits-all approach."
"Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment."
"The product integrates with third-party tools easily."
"It was comfortable setting up the tool."
"SAP is very easy to use."
"The features that are used most are the lead model and the opportunity model. We can create many different pipelines with many phases. These features improved our process in the States very well."
"We use SAP CRM for customer service improvement. The main idea is to make sure our team has the right information when talking to customers. This helps them process things like price approvals for quotes faster. The goal is to make the product more efficient, and faster, and, in the end, provide better customer service."
"The solution assists us in identifying what to send, what to offer, and what customers are buying."
"The most valuable feature of Vtiger CRM is automation."
"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"The solution’s reporting could be improved."
"Oracle Service Cloud could improve the integration for older platforms."
"The product's option to upload payroll data doesn't work seamlessly."
"The UI experience needs refinement to enhance user-friendliness."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"There are quite a lot of missing parts in SAP CRM, which is why we do a lot of customization. Not everything is there, and some things need custom coding to cater to specific needs. It is not a plug-and-play solution with standard features, and we have to customize quite a lot."
"It was not very stable. It was not a network problem because we were using tools that were not SAP. They were working well. But when I'm running the SAP, it's not working for us."
"There could be some specific configurable options on the UI level to improve visibility."
"CRM is costlier than its competitors."
"SAP CRM should create a more user-friendly graphical user interface (GUI)."
"It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use."
"The solution is slow."
"The interface could be improved."
"The mobile design could improve in Vtiger CRM. It could be more user-friendly."
"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."
