We performed a comparison between Microsoft Dynamics CRM, Oracle Fusion Service, and SAP CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users."
"The initial setup is very easy."
"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."
"The history of engagement with our customers, including all conversations, has been most valuable when using this solution."
"Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business."
"The way it effectively works with the array of other Microsoft tools, such as Azure, is valuable. It works very well with the use of data linking and things like that. Overall, it is a great overall tool to have an effective understanding of the transactional background of each of our customers."
"Right now we're using the financial features, and we haven't tried the inventory. It's useful more on the financial side."
"I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"The service management features are valuable."
"The solution is completely cloud-based and very easy to access from anywhere."
"The solution changes the way clients work to make it easier and faster."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"Stable and scalable with good technical support."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"Everything is managed by Oracle, so they have security in place."
"It was comfortable setting up the tool."
"The product integrates with third-party tools easily."
"It provides innovative ideas for implementation."
"We get very good support from SAP."
"The primary use case for us is lead creation and data management."
"The solution's contract management and product hierarchy features of SAP CRM are the most beneficial for our business operations."
"One of the main things is that the reports are very customizable. It is very easy and user-friendly to customize the reports the way the user wants. They can see the reports as per their expectations and change them accordingly."
"The most important factor for recommending SAP CRM is its integration with the core SAP platform. Globally, most enterprises are using SAP as an ERP platform to manage their key business functions. SAP CRM has out-of-the-box integration with the core SAP platform. You can integrate your pre-sales and post-sales into the single platform on the SAP CRM very easily, and you can extend that CRM to your customers who can actually see what is happening to their orders—such as whether it is dispatched or not dispatched or at what stage it is—simply by logging onto the CRM platform."
"This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."
"Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out."
"Microsoft Dynamics CRM would be far superior if it had an analytical dashboard and AI-based systems."
"The product is very old."
"Overall, the solution could be made to be more user friendly."
"Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective."
"Microsoft Dynamics CRM could improve by making the ports and dashboards more intuitive using Microsoft Azure analytical features. Compared to Salesforce and other partners, the dashboards in Microsoft Dynamics CRM are less intuitive."
"We had to do some customizations on top and it got a bit cumbersome."
"The vendor must provide a user-friendly mobile application."
"Lacks the ability to deploy custom code for customization."
"The UI experience needs refinement to enhance user-friendliness."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."
"The product's option to upload payroll data doesn't work seamlessly."
"The product is very expensive."
"SAP must provide a demo system for the customers."
"I think what needs to be improved is the solution for Brazil's organization."
"It was not very stable. It was not a network problem because we were using tools that were not SAP. They were working well. But when I'm running the SAP, it's not working for us."
"They should improve the design to make it more appealing to users."
"In terms of visibility of the data, there's a very limited set that we have access to and sometimes it's very difficult and not user-friendly to analyze from front end to back end. It's the biggest challenge, even if I'm working with an organization where we've implemented SAP."
"SAP CRM could improve by making the solution more current, it is out of date. There are no more updates for SAP CRM."
"Improvement is needed for SAP CRM's integration with Microsoft Teams and Outlook Its integration with Microsoft collaboration software, including Teams, Outlook, and SharePoint, is not very good. There are issues with synchronization between appointments in CRM and Outlook, as well as challenges with managing contacts, which creates problems."
