Microsoft Dynamics CRM vs Oracle CRM OnDemand Sales vs SAP Sales OnDemand [EOL] comparison

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Executive Summary

We performed a comparison between Microsoft Dynamics CRM, Oracle CRM OnDemand Sales, and SAP Sales OnDemand [EOL] based on real PeerSpot user reviews.

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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "We have to buy a separate license in order to implement the social listening feature."
  • "It's kind of pricey. It's about $50 or $60 per user."
  • "I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."
  • "There is a license required to use Microsoft Dynamics CRM."
  • "The price of the solution is good but could be cheaper."
  • "We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."
  • "Pricing for this software could be cheaper."
  • "The solution is open source and is free. However, it does require a Dynamics 365 subscription."
  • More Microsoft Dynamics CRM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
    Top Answer:The solution should improve the user experience in the process of creating and activating offers. Sometimes, the process… more »
    Top Answer:We use Microsoft Dynamics CRM to control sales advancements in our company.
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    Ranking
    2nd
    Views
    1,261
    Comparisons
    1,167
    Reviews
    38
    Average Words per Review
    408
    Rating
    7.6
    15th
    Views
    29
    Comparisons
    22
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Unranked
    In Sales Force Automation
    Comparisons
    Also Known As
    Dynamics CRM, MS Dynamics CRM
    CRM OnDemand Sales
    Learn More
    Overview

    Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

    One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

    In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

    Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

    Oracle CRM On Demand Sales increases sales productivity and results by providing companies with a comprehensive set of tools to optimize the entire sales processes - from initial lead qualification to opportunity management through forecasting and deal closure. CRM On Demand Sales also delivers critical information to everyone involved in the sales process, including inside sales, field sales, sales management, and partners. Embedded real-time reporting and powerful historical analytics provide insight to help you make better decisions. Relevant sales and prospecting information can be accessed quickly and conveniently through Outlook, a Web browser, on a smart phone, or on a tablet device. By automating sales processes, and providing a comprehensive view of your customers, CRM On Demand Sales helps sales teams focus on selling rather than searching for information, resulting in increased productivity and higher revenues.
    SAP Sales OnDemand gives sales employees online access to the information they need, such as on accounts, leads, and closed deals. The solution supports full integration into SAP ERP, which means major corporations can also use SAP Sales OnDemand to interface with their subsidiaries. Any sales orders and invoices processed in SAP ERP can thus flow into SAP's new offering. Changes you make in SAP Sales OnDemand are then synced back into SAP ERP. SAP Sales OnDemand is accessible by Web browser; you can start the Web client by clicking on the corresponding icon on your desktop. Since your data is stored safe and sound at an SAP data center, you don't need to install or configure any additional hardware or software. SAP Sales OnDemand also integrates seamlessly into Microsoft Outlook and can be accessed via mobiles. Optimized for iPhone, iPad, and BlackBerry, this version also displays a feed with regareds to the latest status updates and gives access to all of the accounts, contacts, leads, and opportunities. The inclusion of location-based services, meanwhile, enables SAP Sales OnDemand to identify where you are and provide directions to your next business meeting, or display partner companies in your current area.
    Sample Customers
    Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
    Freedom Technology
    FC Bayern München AG, Usha International Limited, The Kellogg Company, D. Swarovsky KG, Takisada-Osaka Co. Ltd., Groupe SAMSE, MVV Energie AG, Cox Communications Inc.
    Top Industries
    REVIEWERS
    Computer Software Company29%
    Financial Services Firm19%
    Manufacturing Company10%
    Comms Service Provider6%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Government11%
    Financial Services Firm10%
    Manufacturing Company7%
    No Data Available
    No Data Available
    Company Size
    REVIEWERS
    Small Business52%
    Midsize Enterprise28%
    Large Enterprise20%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise16%
    Large Enterprise58%
    No Data Available
    No Data Available
    Buyer's Guide
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    March 2024
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