We performed a comparison between Serviceaide ChangeGear , ServiceNow, and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"ServiceNow is easy to use."
"There are many expansions available."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"The analytics - we like to keep track of how much work everyone is doing."
"It's actually easy to understand."
"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."
"I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving... It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We will like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide."
"SPM and ITSM features are the most helpful."
"This solution has made us aware that we are over-provisioning our virtual machines."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"The most valuable feature is the metering capability."
"I like the integration with other applications or vendors."
"The flexibility is the product's most valuable feature."
"The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"Making a mobile version would be helpful."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"There is room for improvement in price."
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."
"The level of complexity and the level of discovery are the two areas that can be improved. Its UI needs to evolve. They focus a lot on cool colors and other little things, which don't bring value in terms of functionality. They need to focus less on presentation and more on the functionality within the UI. Its discovery mechanism should be improved. There is a component in ServiceNow that discovers the assets, but it doesn't do an immediate discovery, and there is a lag. If I want to open a ticket for a laptop or an asset, that asset needs to exist within ServiceNow for me to be able to say that I need to have its disk space or memory increased. It is referred to as a CI or configuration item in ServiceNow. Sometimes, ServiceNow doesn't discover these items, and as a result, I cannot open a ticket and tag that system or asset. If a system was introduced to the environment last week and it is still not listed, it becomes a problem. I will either have to wait or manually enter that system or asset. So, if I have a laptop with only 8 GB of memory and I want to request 16 GB of memory, I won't be able to do that in ServiceNow because my system or asset hasn't been discovered yet. Discovery is not immediate, and there is a lag."
"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."
"The product’s standard user experience is not the best."
"It would be a good idea for VMware to be compatible with the most popular orchestration tools in the market."
"I would like to have an easy way of modifying the reference data that is used for the purposes of estimating the total billing."
"Better integration with other VMware toolsets would be beneficial."
"There are some kinks to resolve with the Web GUI user interface, as it freezes at times."
"If you haven't established a vSphere cluster and you only have a single server to integrate, you can't deploy any service."
"The solution's private cloud is much too expensive."
"The knowledge base is not available for the engineers, which is something that needs to be improved."
"The pricing model is complicated and would be more predictable if it were simplified."
Earn 20 points
