We performed a comparison between Clarity SM, Serviceaide ChangeGear , and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."We are benefiting by being able to put time to what our technicians are doing."
"Right now, we are starting to be dependent on the CMDB a lot."
"It's fairly easy to use, from a UI standpoint."
"Ability to write macros, which can in turn trigger some condition or could be conditioned to basically trigger notifications, the workflow desk, or web calls. It is huge benefit to customize it."
"The integration between the ticketing and knowledge is huge, because that is a best practice. The knowledge is great. It is simple but efficient, and it works."
"We can search open and closed cases to find what we have done in other incidents."
"It improves our service delivery process. We're more efficient. We're leveraging the ticketing system, which is always more efficient, so we can measure and improve."
"The most valuable features are the requests and incident tracking."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems."
"I like the integration with other applications or vendors."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"The flexibility is the product's most valuable feature."
"This solution has made us aware that we are over-provisioning our virtual machines."
"The CA products integrate well together but I would like to see better integration with third-party solutions."
"We just upgraded about a year and half ago and it was painful. We had the testing of the dev environment, and then testing of the production environment, so it was two weekends out of my life. And stuff broke."
"Although I wasn't involved in the initial setup I have been involved with upgrades. They have been fairly complex. We've had some issues with upgrades where we had to roll back and get some things fixed. Some things that we ended up tracking back to not following directions right, but then other things we've run into issues."
"The interface is pretty straightforward, but I think for some end-users a little more simplified user interface would help."
"We would like more information about all the configurations that we have on our infrastructure side."
"When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value."
"Report solutions are a little short."
"We would like to see them revamp, or rework, a lot of their configuration management database structures. We hear that is on the horizon."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"If you haven't established a vSphere cluster and you only have a single server to integrate, you can't deploy any service."
"The knowledge base is not available for the engineers, which is something that needs to be improved."
"The pricing model is complicated and would be more predictable if it were simplified."
"There are some kinks to resolve with the Web GUI user interface, as it freezes at times."
"I would like it if they could provide their customers with more qualified support."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
"It would be a good idea for VMware to be compatible with the most popular orchestration tools in the market."
"The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases."
Earn 20 points
