We performed a comparison between Clarity SM, N-able MSP Manager, and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The in-service catalog is quite useful."
"The fact that it aligns very well with ITIL. I think that's probably one of my favorite things about it, because it's following up a general best practice for service management."
"It has allowed us to be more efficient in our problem and change management processes and procedures."
"Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want."
"Modules of integrated ITIL managers."
"It improves our service delivery process. We're more efficient. We're leveraging the ticketing system, which is always more efficient, so we can measure and improve."
"Scalability is very good. We have scaled to more users and more functionality."
"When users have a problem, they report using Service Desk and it is very useful for this."
"This is a premier product and it has been around for a long time."
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"I am impressed with the tool's integration with our mail system."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"If I had to choose, it would be more around the user interface than the mobile experience."
"The monitoring tool is in need of improvement."
"We need a mobile solution. We are not using any mobile functionality for the product, but we think that this necessary."
"The interface for the users is a bit old-fashioned and not user-friendly."
"The product needs to have a better user experience in the interface and mobile functionality."
"There are some issues regarding the knowledge base and the configuration manager."
"Although I wasn't involved in the initial setup I have been involved with upgrades. They have been fairly complex. We've had some issues with upgrades where we had to roll back and get some things fixed. Some things that we ended up tracking back to not following directions right, but then other things we've run into issues."
"Compared to some of the other products, I think we are bit behind."
"The tool needs to improve its customization of the user interface."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
Earn 20 points
