IBM Tivoli Business Service Manager vs SCOM vs Zenoss Cloud comparison

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Executive Summary

We performed a comparison between IBM Tivoli Business Service Manager, SCOM, and Zenoss Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring.
To learn more, read our detailed Event Monitoring Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature of this solution is the efficiency."

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"This solution saves us a lot of work because it reduces the effort that is required in order to start monitoring.""It can send messages to our ticketing system.""The most valuable feature of SCOM is the capability of using classes within your management pack development.""The solution is scalable. If you want to monitor more you have to buy more licenses, but you can add on. We don't plan to increase usage.""Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications.""I enjoy its integration with the Microsoft Active Directory functions, which means users, computers, or other group policies can connect with Windows Active Directory.""The solution is used for monitoring the hardware inventory. For instance, it helps with the whole operational monitoring view for the company's infrastructure.""It has good graphs of what is going on within the operating system.​"

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"What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue.""They have also accommodated many state-of-the-art technologies like Docker and ZooKeeper.""The custom built integration is one of the most valuable features because you can see all the especially critical items.""Its Docker Container concept is mind blowing. It is the first monitoring tool which comes with Docker features.""It's easy to use.""The product offers good documentation that helps with initial training.""The most valuable feature is the flexible discovery mechanism."

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Cons
"This application should be made easier to use because it usually needs training and it is not easy to operate."

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"It lacks certain details that other products do better, like granular access and better application monitoring.""Of course, price is always an issue with Microsoft and could be improved.""I would like more customized reports. People should have some customization option on the dashboards for whenever they put multiple lists into it. Beyond customizing the content, there should be the ability to customize the colors so that they can engage some priority and mark challenges separately.""It would be a much better product if Microsoft provided management packs with the product.""The price could be improved.""In a future release, they should add email notification alerts.""It could use some system enhancements, such as better dashboards.""The interface is a little bit cumbersome and certain actions could be simplified."

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"There was a problem with Zenoss and storage monitoring.""There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex""Now it is stable, but they should design threshold parameters in percentage instead of raw values.""As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.""The AI aspect needs to improve.""The inclusion of a feature to show a graphical view of the network would be a helpful improvement.""It would be ideal if the product offered sound alerts."

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Pricing and Cost Advice
Information Not Available
  • "The pricing and licensing are fair."
  • "Our licensing fees are approximately $30 per user, per month."
  • "If you have a Microsoft Enterprise Agreement, then this is part of the agreement."
  • "It is more expensive than the competition."
  • "SCOM is part of the System Center suite and I am satisfied with the pricing."
  • "We have an enterprise agreement that includes this product as part of it."
  • "The pricing is good, and it's part of their system center suite."
  • "We have to pay for a license and the price is fine for us."
  • More SCOM Pricing and Cost Advice →

  • "It depends on the customer, what he wants."
  • "It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way."
  • "The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."
  • "There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."
  • More Zenoss Cloud Pricing and Cost Advice →

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    Questions from the Community
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    Top Answer:The solution's reporting engine has given me detailed information on which applications or services I've either failed… more »
    Top Answer:It is the cheapest product available in the market. I rate the pricing a one out of ten.
    Top Answer:The solution should have more tools for monitoring the cloud engine versus on-premise. It sufficiently covers the on… more »
    Top Answer:In my experience, I worked with many monitoring software, but the one that gave me the most functionalities of a… more »
    Top Answer:What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For… more »
    Top Answer:There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember… more »
    Ranking
    15th
    out of 20 in Event Monitoring
    Views
    142
    Comparisons
    78
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    3rd
    out of 20 in Event Monitoring
    Views
    1,483
    Comparisons
    928
    Reviews
    10
    Average Words per Review
    433
    Rating
    8.1
    10th
    out of 20 in Event Monitoring
    Views
    210
    Comparisons
    162
    Reviews
    1
    Average Words per Review
    893
    Rating
    7.0
    Comparisons
    Also Known As
    Tivoli Business Service Manager, BSM
    System Center Operations Manager, SCOM 2012
    Cloud Monitoring, Zenoss Service Dynamics
    Learn More
    IBM
    Video Not Available
    Zenoss
    Video Not Available
    Overview
    IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.

    SCOM (System Center Operations Manager) is a cross-platform data center monitoring and reporting tool that checks the status of various objects defined within the environment, such as server hardware, system services, etc. The solution allows data center administrators to deploy, configure, manage, and monitor the operations, services, devices and applications of multiple enterprise IT systems via a single pane of glass. It is suitable for businesses of all sizes.

    SCOM Features

    SCOM has many valuable key features. Some of the most useful ones include:

    • Application monitoring
    • Database monitoring
    • Threshold alerts
    • IT Asset Discovery
    • Predictive capabilities
    • Server usage monitoring and capacity forecasting
    • Application performance management console
    • Server availability and performance monitoring
    • Collaboration tools
    • Virtualization monitoring
    • Patch management
    • Out-of-the box templates to monitor applications
    • Application dependency mapping and thresholding

    SCOM Benefits

    There are several benefits to implementing SCOM. Some of the biggest advantages the solution offers include:

    • Management and monitoring of Windows as well as Unix/Linux platforms
    • Remotely connect to Windows machines and perform administrative tasks from the console itself
    • Custom dashboard creation to help monitor the datacenter with ease
    • Agent based monitoring
    • Integrates well with other Microsoft products
    • Easy to use and reliable

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the SCOM solution.

    A Manager at a financial services firm says, “The feature I like most about SCOM is that it is easy-to-use. I find it very user-friendly. I also like the knowledge base which it has. You can find the resolution to questions or issues directly within the SCOM itself. It will alert you with a recommendation of what you need to do at the same time. This sort of self-diagnosis or prompting is one of the great values you get from SCOM compared to other solutions.”

    PeerSpot user Zahari Z., Information Technology Auditor at a financial services firm, mentions, “Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications. There is a mechanism to set up a notification from the SCOM and whenever there is a drop in the availability the notification alerts not only for availability but for other issues as well. You can align thresholds according to the speed of your environment and you can have a threshold related notification, which is one of the useful features.”

    Bill W., Sr. Systems Engineer at Arapahoe County Government, comments, “ I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time. When we patch, things are automatically put into maintenance mode so that the numbers for our systems being down, do not count against us.”

    A Project Manager at a tech services company explains, “The feature I have found most valuable is the book feature. While we run the Sprint one we can add some setups for multiple sprints.”

    A Systems Engineer at an educational organization states, “Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it.”

    Zenoss Cloud revolutionizes IT infrastructure monitoring with a service-centric approach, prioritizing the overall health of services and applications. Harnessing the power of Artificial Intelligence and Machine Learning (AIOps), Zenoss Cloud offers end-to-end visibility across servers, networks, storage, and applications. Real-time monitoring, event correlation, and automated remediation ensure immediate insights and efficient issue resolution. The customizable dashboards empower users to tailor visualizations to their needs, while scalability accommodates diverse infrastructures. Zenoss Cloud guarantees improved application performance, reduced downtime, and enhanced IT efficiency, making it an ideal choice for businesses of all sizes, from small enterprises seeking simplicity to large corporations requiring advanced scalability. Experience unified monitoring and proactive management with Zenoss Cloud, a comprehensive solution that transforms IT infrastructure optimization in today's complex environments.
    Sample Customers
    SSGC
    Dialog Telekom
    2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation
    Top Industries
    No Data Available
    REVIEWERS
    Financial Services Firm22%
    Retailer11%
    Government9%
    Computer Software Company7%
    VISITORS READING REVIEWS
    Financial Services Firm15%
    Computer Software Company12%
    Government12%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm13%
    Healthcare Company9%
    Comms Service Provider8%
    Company Size
    No Data Available
    REVIEWERS
    Small Business19%
    Midsize Enterprise24%
    Large Enterprise57%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise14%
    Large Enterprise70%
    REVIEWERS
    Small Business44%
    Large Enterprise56%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise14%
    Large Enterprise67%
    Buyer's Guide
    Event Monitoring
    March 2024
    Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring. Updated: March 2024.
    765,386 professionals have used our research since 2012.