We performed a comparison between Appian, OutSystems, and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Oracle, OutSystems and others in Rapid Application Development Software."It has created executable requirements and speeds up the SDLC process greatly."
"Another advantage of this tool is its reports and records. You can maintain dashboards, layouts. If you with a Java solution, it takes six months time. If you use this tool, you can finish in one or one and a half months' time."
"Appian's most valuable feature is that we can create end-to-end process workflows with minimum turnaround."
"This is the most complete solution of its kind."
"Call Web Service Smart Service - Web service integrations with other systems are super simple and fast to create, supported by low code menus."
"What I found most valuable in Appian is that it lets you drill down on multiple things through the structure of the reporting and UI side. It's also low-code, yet it results in quick deliverables."
"Since implementing we have had a faster time to solution, with fewer resources needed."
"It has good integrations. We were looking for out-of-the-box integration with both on-prem and publicly accessible data sources. We needed integration with the cloud, OData, our REST API feed, and then on-prem passthrough to go to a SQL database or on-prem APIs through Azure local deployment, etc."
"Our previous solution had other overheads such as release management, version management, code management, monitoring, etc., all of which are built-in with OutSystems."
"Once built, web/mobile components can be reused in all new developments. In addition, the OutSystems Forge is very useful. We can exchange components and even already-built applications, reducing costs to build specific solutions."
"I like the mobile features the most, and there are also various features around the portal we created that I enjoy."
"Refactoring with TrueChange is very simple."
"It provides for faster development and better software releases."
"It is very stable."
"One thing I like about OutSystems is that there's no lock-in. You can keep running your applications because it's on .NET and hosted centrally. That's one of the advantages I see there in terms of not having an IT strategy that has a dependency on a particular platform."
"The most valuable features of OutSystems are the user-friendly platform. The drag-and-drop feature is great. I have used other rapid application development tools before, but they were not as advanced as OutSystems. With the previous tools, I had to manually build certain features, but OutSystems does it automatically."
"ServiceNow is easy to use."
"Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."
"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"Good stable and scalable solution."
"The analytics - we like to keep track of how much work everyone is doing."
"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."
"The workflow makes things extremely efficient and it improves effectiveness."
"I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows."
"It needs better integration with our existing application ecosystem."
"Native mobile capabilities or hybrid mobile app capabilities are very limited. Things like offline sync, offline storage, access to smartphone device features, etc. are not supported by the Appian platform yet."
"The product’s pricing could be improved from the developers' perspective."
"The graphical user interface could be easier to use. It should be simplified."
"What could be improved is more on the front end perspective, like the user interface and the mobile application aspect."
"Form creation and SAIL proprietary language still basically require programming. The claim a BA type can do everything is hogwash."
"The biggest areas of improvement would be in facilitating team development, DevOps, and integration with typical tools used in enterprise development (Jenkins, Subversion, etc.)"
"It is also not easy to learn. Training tutorials could be improved."
"In OutSystems, cloud management is an area of concern where improvements are required."
"Mobile apps need improvement."
"Currently, in mobile applications, we don't have push notifications."
"Writing custom code still needs to be done via Integration Studio. This might have been added to the IDE."
"The solution's testing framework needs to be improved, and the workflow should be slightly more mature."
"I have difficulty in using several new features. Some of the product's features are tricky to use as well."
"I would like to see improvements in versioning. It can be challenging to keep track of what changes should be committed, especially when many developers are working in one environment."
"While I can't speak to the market impact, as a developer, I've seen significant reductions in development time across different versions of our applications. One area for improvement would be the UI controls in Service Studio. Sometimes, controls don't appear in the IDE, requiring us to check them in the web browser instead. Overall, our experience with OutSystems has been positive, though improvements in UI development would be welcomed."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
"Some enhancements to the self-service platform would be helpful. That part is still a little barebone... Also, the mobile app is not bad, but it's limited."
"Creating service catalog forms could be made easier."
"There should be greater integration with other enterprise applications. We're using Microsoft, Oracle, and other applications, and it would be good to have a greater integration on some of the immediate hiccups that you have with these services. It doesn't mean that when we have a problem with using another application, ServiceNow should be able to fix it, but ServiceNow should be able to alert us to things. There should be a bit more automation or integration."
"Licensing costs are very high."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
