We performed a comparison between Box, Citrix ShareFile, and Hyland OnBase based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management."The interface is very good."
"You can upload your bin, upload your files quickly, and download your files quickly. It provides a lot of other alternatives."
"File sharing, authorization on the back, its ease of use and reliable uptime performance are valuable features of this solution."
"The solution is used for data storage and any kind of visualization."
"The system's performance is impressive, and file sharing is notably straightforward."
"Simple file sharing and sync for internal and external customers."
"I like that Box makes it easy to deploy virtual machines."
"I like the ease of use."
"The Enterprise Dropbox solution is highly integrated with Microsoft's Office 365 and Azure products."
"This provides us with a secure way of sending tax returns without having to use passwords."
"The solution is scalable."
"The solution would query the Active Directory, and if new accounts were identified, Citrix ShareFile would add them automatically."
"Citrix has a very good file auditing features and security features."
"ShareFile gives you all of the features of cloud providers, but in an on-premises solution."
"Easy to manage and fully secure."
"It's user-friendly for end users."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"The solution is very developed and we are not taking full advantage of its functionalities."
"I like the cloud and its integrability."
"If you want to delete something in Box, you have to do it manually, one by one. That was my recent experience. They might have a bulk delete, but I could not find that option. If you want to delete something, you have to go to each and every file and delete it."
"Like all cloud platforms, there are always areas of improvement around sync to local devices."
"It could be cheaper."
"The solution's data security should be improved."
"Tasks and comments could be easier to see, report, search, and manage."
"I recommend doing the trial first, because it's not cheap ware. It's not overly expensive, but it's not cheap ware, and enterprise has a minimum number of users."
"I don't like the low level of role-based security it provides – it's very cumbersome, and the support is ordinary at times."
"Improvements in speed - Box's high level of security impacts performance, especially when compared with other similar services."
"They should integrate the solution with more email services."
"The configuration on the mobile devices is a little clunky, in terms of setting up the application."
"There are sometimes scalability issues after updates."
"Some of our customers are facing issues if they've deployed in hybrid mode."
"My only issue with this solution is the cost, which should be improved."
"Everything they have should be integrated into one item."
"DLP features are lacking and required because, especially with everyone working from home, security is now paramount when the data is on BYOD devices."
"The user interface is not very intuitive."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
