We performed a comparison between Box, IBM FileNet, and SharePoint based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management.
"File sharing, authorization on the back, its ease of use and reliable uptime performance are valuable features of this solution."
"File sharing with collaborators not on the same domain with offline access from multiple devices: I work on many projects that are multi-organizational, such as with customers, suppliers, or acquisitions."
"We've never had a penetration. We've never had a security issue that their support didn't solve. We love their audit trail. We can know exactly when a collaborator opens. We love how you can define a collaborator."
"The system's performance is impressive, and file sharing is notably straightforward."
"Box is very realistic when it comes to sharing capabilities."
"The most valuable feature of Box is security."
"Governance and ease of use are why I think a lot of people like Box, including ourselves. Basically, we're concerned about what information is being sent to Box, so we use a lot of the Box governance features to make sure that what is being sent to Box is appropriate. If it is not appropriate, it is not allowed to be sent. It is also pretty easy to use. It is the easiest to use for customers and for technologists."
"The application is very light in terms of uploading and downloading files."
"It provides good stability and scalability for huge enterprises as well."
"The beauty is the response time. It is very good nowadays within the platform."
"The most critical benefit has been ease of use. It speeds along our development helping us go to market a lot sooner."
"[The most valuable features are] scalability and ease of use. These features are important because the customer where we have deployed it has millions of documents... And over the last five years, the volume of the documents has been increasing. It's handling all of them and without any errors."
"The standout feature for us is undoubtedly the Google-like search functionality, which allows us to search for documents within the system effortlessly. Instead of just querying the document database, this feature retrieves all relevant documents, akin to searching on the internet. It is very easy to use."
"The most valuable features of FileNet are its comprehensive ability to store content, to get insights from the content, and to use that content for making decisions routed through workflow."
"It is used by large enterprises. It has to be scalable and robust for them to use. We have seen that on multiple projects over the years."
"I like the security and also the configuration. It is easy to configure and most of our business use cases have everything just with the configuration itself."
"This solution has helped us with the categorization, organization, management, discovery, and delivery of program and project related information."
"The search feature is valuable."
"The most valuable features of SharePoint Online are content management, document management, and approval processes. Additionally, there are a number of features that provide integration with multiple Office services and external services."
"Its configuration management ability is critical for document-based systems."
"For SharePoint, I believe the most valuable feature is the customization and allowing you to share and edit files and documents. Being able to share externally and the precise administration of the files in terms of giving permissions and controlling who has access to what is a very good feature."
"For any organization with more than one person in it, if they are trying to organize things to let people in the company know what others are doing, then this solution is good for them."
"SharePoint has made things easier with the increased functionality for building the portals, microsites, and total integration with Microsoft categories."
"What I like about SharePoint is that they keep up with a lot of updates, and they bring out new features. I also like that the system is integrated with the Microsoft 365 suite of apps."
"The UI should be faster. Sometimes it lags when switching between documents."
"The search features and role permissions are not very user friendly. It only searches the first few pages of a document, which is quite a problem."
"Better integration with other solutions is needed."
"I recommend doing the trial first, because it's not cheap ware. It's not overly expensive, but it's not cheap ware, and enterprise has a minimum number of users."
"With OneDrive, you can continuously save your files over a Box folder. That is something I wish we could have."
"Data privacy, regarding where to store your data: Offering several transparent(!) options (where to store my data and whether to sync back or not and where to sync) regarding the local law situations (USA, EU, Switzerland!) would increase the credibility of a US based company (after NSA ‘snooping’)."
"They could integrate better with other platforms."
"It could be cheaper."
"I know it took them seven months to convert, so the initial setup was, probably to some degree, complex."
"It needs better collaboration between the IBM teams on the FileNet and CCM sides."
"During the initial setup, all the details and different technical things that we were trying to figure out became complex."
"I would like to see in FileNet integrated with Watson, which can read something and send it without any human contact or interaction."
"I would like to have more governance features with more supervisory layers."
"I would like to see the dashboard be a little bit more robust and a little more user-friendly"
"We brought DocuSign into our company's solution three years before. At that time there was no direct integration. We would like to pull documents out from FileNet, push them to DocuSign and, when done, retrieve them and store them back in FileNet. We wrote our own custom solution for that. It would be nice if there was some tool we could have used to do that."
"IBM doesn't offer new technologies every year, they offer new technologies after five years, for each release of the product."
"We'd like to be able to upload from MS Excel to deploy tasks and use drop-down lists to collect further information."
"The company also needs to make sure that their policies are dictating how information is stored and used, instead of letting SharePoint take control."
"The product must provide more automation."
"The initial setup process is not intuitive."
"Integration needs to be more straightforward, particularly with Azure. SharePoint also needs a more comprehensive introductory course for users."
"Make it more intuitive."
"It is too heavy. MS should not have paid foreign coders dollars per each row of code. They wasted the stability and reliability in the end."
"The way to change the version of the files in SharePoint should be improved. The method of synchronizing files from local to the cloud can also use improvement."
