We performed a comparison between Microsoft Dynamics CRM, Siebel CRM, and Zoho CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."Multifeatured CRM software with good stability and scalability."
"Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities."
"We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner. This solution provides a platform where there is visibility of all customer interactions, with efficient follow-up."
"It integrates well with other Microsoft products."
"The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."
"The most useful feature that this solution provides is the ability to make dashboards for the business easily as our company is managed using KPIs and metrics."
"Microsoft Dynamics CRM has the same features as Salesforce CRM, but what I like about the solution is that it's customizable. It's also one of the top-rated CRMs in the market. I also like that the coverage system of Microsoft Dynamics CRM is very, very broad, which means you can do a lot with it versus what you can do with Salesforce CRM."
"Microsoft Dynamics CRM brings the most value in terms of its ease of implementation."
"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."
"The solution's order management pack is quite fantastic."
"Siebel CRM is the number one CRM product in the world."
"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."
"Due to the many features that are built in from a CRM perspective, it is the best product we have."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"Siebel CRM has a strong database model, workflow and integration tools."
"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."
"Its initial setup process for the cloud-based version is straightforward."
"I think the whole pipeline tracking is most useful for us."
"The most valuable features include the dashboards, deal tracking, email tracking, notes, managing notes and the ability to manage databases in one place."
"The solution is always stable."
"I like Zoho CRM's automatic lead assignment and automated workflows."
"The whole forecasting and pipeline management is very good."
"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."
"For the most part, the solution is stable."
"Better integration would be an improvement."
"The UI could definitely be improved."
"It lacks to provide a more detailed profile of the customer, which would have been better and more useful."
"It would be a little bit easier if there were better ways to configure and modify native add-ins or plugins."
"It is difficult to qualify opportunity in Microsoft Dynamics CRM."
"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need."
"Dynamics could perform a little better, and it would be nice to save the filters I use frequently, so I don't need to do the same thing every day."
"The overall price of Microsoft Dynamics CRM could improve."
"The documentation needs to be improved."
"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."
"The tool took a lot of time to deploy."
"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."
"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."
"The solution itself is very heavy."
"The user interface, mobile application, and support could be improved."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
"We'd like the solution to be less expensive."
"The mobile application is a little complicated and could be simplified."
"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."
"The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes.""
"Adding a new contract to the solution is quite complicated."
"This solution needs a more user-friendly interface."
"There are at least two big pieces. One is just the ability to reorganize the data and clean it up to eliminate duplicates and things like that. It is very manual at the moment. It only gives us certain fields that we can check on. Because of our particular database, it creates a problem. We deal with hospitals, and there are 50 hospitals. It is tough to figure out which one is which. Is it this one or the other one? So, trying to clean things up is very difficult. I'd like to have more ability to share data fields. The data is structured into different buckets, and I frequently have to create the same field in two different buckets. It would be nice if I could just do a view-only field in another bucket. In my contact bucket, I would like to be able to have just a view-only of the account information so that I don't need to enter it again, which is what I have to do currently."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
