We performed a comparison between Oracle CX Sales, Oracle Fusion Service, and Siebel CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
"The solution integrates well."
"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."
"It is stable and scalable, and their support has been very responsive."
"It covers sales very well."
"the Oracle CX Sales Eloqua module is very useful."
"The lead and opportunity management features are valuable."
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"Everything is managed by Oracle, so they have security in place."
"The solution is completely cloud-based and very easy to access from anywhere."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"The service management features are valuable."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."
"The solution is scalable."
"The solution's order management pack is quite fantastic."
"Siebel CRM has a strong database model, workflow and integration tools."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"The flexibility is very good."
"Due to the many features that are built in from a CRM perspective, it is the best product we have."
"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."
"The interface of Oracle CX Sales could be more user-friendly."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
"Support is very poor."
"You can get disconnected if you do not have a strong, reliable internet connection."
"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"The product's option to upload payroll data doesn't work seamlessly."
"Oracle Service Cloud could improve the integration for older platforms."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"Lacks the ability to deploy custom code for customization."
"The product must provide modules for operations management."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."
"The solution itself is very heavy."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
"The user interface, mobile application, and support could be improved."
"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."
"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."
"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."
"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."
