We performed a comparison between IBM BPM, IBM Case Foundation, and Tungsten TotalAgility based on real PeerSpot user reviews.
Find out what your peers are saying about Camunda, Apache, Pega and others in Business Process Management (BPM)."It is being able to see the process, and understanding what the process is versus having to bury it in code somewhere."
"We have automated processes with IBM BPM and DocuSign. Its valuable features include low-code, timer, etc. It makes it simple to implement the products. We generate reports using the solution."
"Its dashboard is easy to use and very good. It allows us to customize."
"It has reduced a lot of manual errors and processes."
"IBM's deployment box is one huge black box. We can create all the services with our own code or without a codebase, however, we have a huge amount of space with practically no limitation."
"They have some quick-win programs that are designed to come in, they'll bring a developer in and they'll work with your developer to get you started. That's what we did and that worked really great. We got an understanding of the product, we got an understanding of how to deploy the product. And when we were done with that engagement, we were off and running."
"We use the solution to develop and deliver products."
"The integration and design are valuable features."
"A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting."
"The most valuable feature is the content manager part of the file as it is very stable, robust, and reliable."
"It's very easy."
"The most valuable feature is its stability, which is why we are using it."
"The client and the IBM content navigation are the solution's most valuable features."
"The solution is scalable."
"It is easy to set up workflows that notify the user depending on certain events."
"It provides us the capability of producing business processes for documents that are launched immediately when a document comes into the repository."
"Essentially, Kofax TotalAgility as a whole is quite nice. As of now, we've only been able to use and explore its document classification and extraction capabilities. We haven't explored and used the case management capability yet, but the scan and capture capabilities we've been using heavily and those are quite good. Our solutions are mainly around those areas of Kofax TotalAgility. We haven't explored the product a lot, but the capabilities we've explored are good."
"Kofax TotalAgility is a great design tool for reading handwritten invoices."
"Great with recognition providing a high level of confidence."
"Kofax is very easy to use, UI-friendly and allows easy data extraction."
"The most valuable features of this solution are automation, ease of billing processes with the process net, and low to no code development."
"What I find most valuable in Kofax TotalAgility is its OCR feature. I also find its workflow and business process management capabilities valuable. Kofax TotalAgility also has good integration with other solutions and has an API call feature."
"Kofax TotalAgility is a single package. They provide you with OCR capabilities, BPM capabilities, and case manager features."
"It's not so complex to design what you need to."
"The initial setup was complex."
"The initial setup was complex. It is not always easy to launch a new platform and it needed better coordination with IBM."
"The interface is limited and should improve in the future."
"Finding errors and bugs on the system is not easy. We can't seem to use the events or logs to find them, so it makes it difficult to debug the system. They really need to work on their debugging features to make is much, much easier. It would improve the solution considerably and should be something they add in a future release."
"All our clients are changing to microservice and cloud service. However, BPM does not have a solution for microservice and cloud service."
"The front end is not customised for a good user experience."
"We care about technology and support because support is very important and a BPM is not easy to implement."
"IBM BPM lacks openness, that is, the ability to become open for new options in terms of APIs, front-end development, and ecosystem. IBM BPM has been quite closed. One of the main improvements would be to somehow embed the rules engine into IBM BPM. Merging IBM BRMS and the rules engine with IBM BPM would be helpful. If there was some simpler way to define rules without having to put IBM BRMS on top of it, it would be good. It's something that we can get out of Camunda but not out of IBM BPM."
"We are now using microservices but there are some areas where the coordination with FileNet is problematic."
"There is a need for more open and flexible integration capabilities, allowing seamless collaboration with a broader spectrum of business process management solutions, beyond the confines of IBM's document management offerings."
"The solution can be quite expensive."
"The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications."
"There are some features that could be enhanced like the document viewer"
"The cloud version could use more stability."
"IBM needs to update the user interfaces of all its products to make them more intuitive and accessible to beginners. Compared to Microsoft products, IBM solutions are less user-friendly. IBM programs are hard to master. It's a problem in my region because it's hard to find IT staff who can work with IBM."
"The service as it currently stands is out-of-date and lacks flexibility."
"TotalAgility needs to improve communication with ECMs or other file storage systems because TotalAgility does not have file storage. A good improvement would be to create file storage or integrate with other file storage tools that are currently available."
"The Transformation Designer of KTA can be made better."
"There needs to be more accessible certification and better pricing."
"It would be nice if the tool has more connectors to different systems. It is an expensive solution."
"Lacks sufficient inbuilt features."
"The pricing for Kofax TotalAgility could be more attractive, particularly the cloud version of the solution which was offered to my company. This is its area for improvement."
"Kofax needs to improve the low-code or citizen developers."
"Kofax TotalAgility is quite vast and complex as a product. We came from Kofax Capture and Kofax Transformation, then we started learning Kofax TotalAgility, so there are a lot of things that were quite straightforward in the Kofax Capture and Kofax Transformation cross-motion modules, but to do those in Kofax TotalAgility was a bit more complex or quite long-winded and could be improved. In the next release of Kofax TotalAgility, it would be good to have a straightforward low-code or no-code process because there were instances we struggled with having to put logic into a script or a .NET script, then calling that script, instead of the process being low-code, no-code."
