We performed a comparison between DX Unified Infrastructure Management, OpenText SiteScope, and SCOM based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring.
"Having all of our information within one tool set; our alerts, our monitors, and the things that our operations team needs to function."
"The ability to monitor any platform. We have Windows, Linux, AIX, and mainframe all being monitored with the same UIM infrastructure."
"It gives an alarm when there's something going on, not just when there's an expected spike that happens every night on a server."
"I can use the Drag and Drop feature to build dashboards within minutes."
"Probe packages and probe deployment."
"The monitoring of the applications to let our business know when things are performing and that they're up and available."
"I definitely appreciate the flexibility and ease of use. We've been using UIM for almost three years now. It's pretty much point and click, very easy to use. And we've had no problems scaling it to our own environment."
"The benefit is easy installation. Thus, the model approach of the product and out-of-the-box probes, which deliver direct value."
"It's integrated with different monitoring tools, such as AppDynamics."
"Simplest tool for monitoring servers, web content, databases and other hardware. Its dashboard is really good."
"For the system environment, SiteScope can be useful."
"Simple deployment: The deployment uses protocols such as NetBios, SSH, WMI, SNMP, which means that any device with any of these protocols will be monitored."
"There's no agent you need installed on the servers. In our environment, we have some servers out of our control so we cannot manage them. We use SiteScope to monitor the availability, the resources on the servers, etc. This allows us to do this job without installing agents so there's no need to take care of anything on the server."
"It has multiple monitors that can be deployed OOTB, which includes basic system monitors for CPU, Disk, Memory, NIC's, etc."
"Has a simple setup. It can be up and running within hours."
"The most valuable feature of SiteScope is its infrastructure monitoring."
"This solution allows us to standardize all of the reports for monitoring the network, so it helps a lot for auditing purposes."
"The most valuable features in SCOM are Azure monitoring and integration with Azure Monitor for monitoring Azure-hosted servers from SCOM on-premises."
"The product’s auto-remediation feature helps with automation."
"The monitoring features are the most valuable. We have seen a major benefit from that so far."
"The advantages of SCOM are that it is definitely user friendly and a more appropriate solution for what we need."
"The most valuable feature of SCOM is real-time alerts."
"It has good graphs of what is going on within the operating system."
"Being able to make and customize management packs and send out notifications is very valuable."
"We would like to see automatic network topology."
"There is also room for improvement in the reporting. It is not really good enough, according to our customers. So what we now usually do is use Power BI to get them the kinds of reports they want."
"A useful feature to have would be automatic configuration per standard by new robots that check in for any particular customer."
"Currently lacks a mobile application which would be helpful."
"How we can get more native information from CA's solutions."
"Reporting capability can be improved especially when it comes to availability."
"We had to do some work to make what was more of a business class solution work at an enterprise level."
"The other element is that there are no real templates, out of the box. Let's go with an example where we do have the probe, which is great, and we do have a really nuanced customer with a small set of devices that maybe not a lot of other customers use. There might not be a template in place, so effectively we have the tool in front of us but we still need to develop a solution. So it would be really nice to see a little bit more of something like a central repository of templates that we could use. That would help us expedite our onboarding process."
"It could be more reliable using a database repository instead of a log repository."
"It may lack some features other products in the category have like more detailed transaction tracking."
"They should provide more templates for new vendor devices."
"SiteScope isn't productive if you want to monitor RAM or if you want to monitor some URL."
"They need to offer better technical support, which, right now, is not helpful or responsive."
"Sometimes in a huge environment, I think the documentation does not provide the required calculations so you can't know what the required set up should be. You need to test."
"More out of the box Cloud integration and capabilities."
"The tool needs to support new technologies like Kubernetes. It also needs to improve scalability."
"SCOM's feature that notifies us when a server is down is not present in recent updates, which has weakened the product."
"It lacks certain details that other products do better, like granular access and better application monitoring."
"The GI is difficult to work with and the reporting servers are also difficult."
"Then there is also an issue with capacity and limited space. That is something that needs to be improved."
"Regarding certain issues in the solution, it can be difficult to generate reports if we have a program that is not user-friendly for reporting. While this is not necessarily negative, we may need to use another solution."
"They can focus more on cloud monitoring instead of on-premise monitoring. We should be able to monitor cloud-related applications. They can include this feature in the next release. If it is in the cloud, we can have scalability by using Kubernetes. The container is containerized, packaged, and managed using Kubernetes. This feature is not there in SCOM. Going forward, if they can focus on that, it will be great."
"I would like to see more standard libraries for the market solutions, out of the box, that you don't need to do a lot of work on."
"There could be more integration of SIM in the solution."
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