We performed a comparison between Bizagi, IBM Case Foundation, and Pega BPM based on real PeerSpot user reviews.
Find out what your peers are saying about Camunda, Apache, Pega and others in Business Process Management (BPM)."Bizagi is flexible. I can share things with other consultants because it is the most commonly used software in my community. It has been a great and good resource for us in making sure that we adhere to the process."
"I like the ease of use and the fact that you can download and use their free version, which is unlimited. However, while it's unlimited use, some features aren't available."
"It has an easy to use interface which final users accepted with much more enthusiasm than our ERP (SAP)."
"Process management is easy with Bizagi; validating processes and assigning resources is straightforward."
"The approval process is simple."
"I like all of the features. I like that you can simulate the processes and add the time standard."
"With the appropriate governance framework, properly trained business analysts can be empowered to design and build business solutions themselves."
"Great software for managing my business. I think this is the best business process management software."
"It provides us the capability of producing business processes for documents that are launched immediately when a document comes into the repository."
"The client and the IBM content navigation are the solution's most valuable features."
"Case Foundation provides a strong security boost."
"Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."
"The content management is great."
"The most valuable feature is its stability, which is why we are using it."
"The most valuable feature is the content manager part of the file as it is very stable, robust, and reliable."
"It's very easy."
"It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly."
"The initial setup is pretty straightforward."
"The ability to define processes, build reports, and get insights or analytics on data is most valuable. It is a powerful platform."
"The workflows are the most valuable features, particularly for us, because we were attempting to automate processes by utilizing workflows to provide a hands-off comparison between the bot and the human."
"The technical support of Pega BPM is very good."
"The case management functionality of this solution has been most valuable."
"In general, we use web services to integrate this solution with our other tools. It is the main approach we use with this solution and it integrates with all tools that we need. If you want to integrate with other solutions such ThreatFire or similar, it is possible as well."
"Pega is a local platform that has evolved from a BPM perspective. This allows teams using this solution to address complexities without having deep knowledge in a specific development area."
"The product used to have a simulation feature, which I had used quite often. However, it's since been discontinued. It might have originally been a paid feature. It would be nice if they could bring it back and offer it for free."
"I'm not really satisfied with the reporting aspect."
"They should improve the migration process between major versions, from version 9 to 10, we had to redo our implementation."
"Bizagi's UI should include shorter steps for documenting controls, documenting properties, changing some attributes in the object, and adding additional text."
"Bizagi needs a way to define categories such as process groups like the APQC framework, PCF, and handle the processes within it."
"Bizagi has been aggressively adding features to maintain its market-leading position, however, in some cases, this has impacted the stability of certain product builds."
"It would be helpful if they added some extra features in the next update."
"Cloud support for their process mapping tool could be better. To map all your processes in any way and call your data, you need to download their on-premise setup or their desktop setup. Cloud support for process mapping is limited, and they should work on that."
"The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications."
"The solution can be quite expensive."
"Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow."
"We are now using microservices but there are some areas where the coordination with FileNet is problematic."
"IBM needs to update the user interfaces of all its products to make them more intuitive and accessible to beginners. Compared to Microsoft products, IBM solutions are less user-friendly. IBM programs are hard to master. It's a problem in my region because it's hard to find IT staff who can work with IBM."
"Comparing the solution with other interfaces, IBM BPM is much better than Case Foundation. They need to make this solution's interface more user-friendly."
"The service as it currently stands is out-of-date and lacks flexibility."
"There are some features that could be enhanced like the document viewer"
"Pega should work on redefining their model and creating a demand for their skills."
"First-time customers will find its licensing tricky. The technical support team for this solution could be faster in resolving tickets."
"The way the IDE works with the chatbox and the taxonomy imports could be a little smoother."
"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."
"This is an expensive solution."
"The UI part needs improvement."
"The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed."
"The workflow automation can be slow, so there is room for improvement there."
